Customer Service – Administration Officer

Veolia Australia and New Zealand

. Deal with inbound and outbound customer calls as the first point of contact for orders, queries and issues .

Posted 11/2/2026full-timeMoruya • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional stakeholder engagement and communication skills while providing professional customer service and administrative support. Proficient in managing office operations and utilizing office software, with a focus on data entry and order management.

Highest-signal resume keywords

Stakeholder EngagementCustomer ServiceOffice ManagementData EntrySalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryOffice Software ProficiencyPurchase Order ManagementBilling Management

Soft Skills

Communication SkillsInterpersonal SkillsProfessionalism

Tools & Technologies

Salesforce

Certifications & Qualifications

National Police ClearancePre-employment Medical Check

Industry Keywords

Customer CallsAdministrative DutiesOffice SupportOperational Support

About the role

Key responsibilities & impact

Deal with inbound and outbound customer calls as the first point of contact for orders, queries and issues
Perform general administrative duties, including managing purchase orders and receipts and billing
Enter data into various systems
Manage the day-to-day operation of the office
Support the operational team
Provide professional, friendly and efficient customer service
Provide essential administrative and office support to the team

Requirements

What you’ll need

Exceptional stakeholder engagement and communication skills
Ability to act as the key point of contact for all office management matters
Strong verbal, written and interpersonal communication skills
Proficient computer skills and confidence using a range of office software
Experience with Salesforce is advantageous
Shortlisted candidates must be prepared to undertake a full pre-employment medical check including drug and alcohol screening
Shortlisted candidates must be willing to undergo a National Police Clearance
Zero tolerance drug and alcohol approach

Benefits

Comp & perks

Opportunity for career development and progression
Competitive Package and Benefits
Monday to Friday office hours
Generous paid parental leave and paid volunteer days
Superannuation contributions on unpaid parental leave
Fitness Passport and discounted health insurance
Employee Assistance Program (Thrive) for you and your family
Novated leasing, and vehicle discounts
Bonus and referral programs, plus employee share plan
Ongoing professional development and clear career pathways