CX Frontline Consultant

Veolia Australia and New Zealand

. Answer 80+ incoming customer inquiries via phone .

Posted 11/2/2026full-timeWetherill Park • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a contact centre environment, utilizing CRM systems and critical thinking to resolve customer inquiries efficiently. Proven ability to maintain accurate records and collaborate with teams to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceCRM Systems FamiliarityStrong Communication SkillsProblem-Solving AbilitiesTyping Speed of 60 WPM

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Inquiry ResolutionRecord MaintenanceBooking ProcessingTransport Legislation KnowledgeTyping Accuracy of 80% or More

Soft Skills

Multitasking AbilityPositive AttitudeCritical ThinkingCollaboration SkillsCommitment to Customer Experience

Tools & Technologies

Google SuitesSalesforceSAPDOS-Based Systems

Industry Keywords

Waste Management ServicesContact Centre EnvironmentCustomer SatisfactionKPI AchievementSLA Compliance

About the role

Key responsibilities & impact

Answer 80+ incoming customer inquiries via phone
Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation
Resolve customer issues related to waste management services using knowledge of transport legislation and the waste industry
Maintain accurate customer records and update information in the CRM system
Process customer requests, bookings and complaints in a timely manner
Collaborate with internal teams to ensure customer satisfaction
Use business knowledge and critical thinking to find customer resolutions
Manage customer requests in multiple operating systems

Requirements

What you’ll need

Previous experience in a customer service role, preferably in a contact centre environment
Experience using Google Suites is desirable
Strong computer literacy skills
Familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageous
Excellent communication and problem-solving abilities
Typing speed of 60 wpm with an accuracy level of 80% or more
Ability to multitask and work effectively in a fast-paced environment
Ability to challenge yourself and reach KPIs set out in SLAs
Positive attitude and commitment to delivering outstanding customer experiences
Ability to think outside the box and work collaboratively as a team and with internal/external stakeholders

Benefits

Comp & perks

Training & development
On-the-job coaching
Supportive team environment
Attractive remuneration package
Annual performance bonus
Close-knit team environment prioritising inclusion and collaboration
Opportunity to collaborate with and learn from a variety of departments across the business
Monthly culture days
Free on-site parking
Generous paid parental leave and paid volunteer days
Superannuation contributions on unpaid parental leave
Fitness Passport and discounted health insurance
Employee Assistance Program (Thrive) for you and your family
Novated leasing and vehicle discounts
Bonus and referral programs
Employee share plan
Ongoing professional development and clear career pathways