Technical Consultant – ServiceDesk, Now Assist, AI Control Tower

Veracity Consulting, Inc.

. Lead end-to-end ServiceNow implementations, from requirements gathering through configuration, testing, and deployment .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading ServiceNow implementations, including configuration, customization, and integration across various modules. Proven ability to mentor junior consultants and ensure solutions align with best practices and long-term maintainability.

Highest-signal resume keywords

ServiceNow Implementation ExperienceServiceNow Certified Application Developer (CAD)Full Lifecycle ImplementationsServiceNow Configuration and CustomizationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow ConfigurationServiceNow CustomizationServiceNow IntegrationsWorkflowsBusiness RulesData ModelsProject PlanningRisk ManagementTechnical DeliveryStakeholder Engagement

Soft Skills

MentoringCollaborationProfessional Accountability

Tools & Technologies

ServiceNowITSMCSMHRSDCustom Apps

Certifications & Qualifications

ServiceNow Certified Application Developer (CAD)ServiceNow CIS-level Certifications

Industry Keywords

End-to-End ImplementationsTechnical GuidancePlatform DesignData StructuresIntegration Patterns

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead end-to-end ServiceNow implementations, from requirements gathering through configuration, testing, and deployment
Serve as a hands-on technical owner, balancing delivery leadership and platform build work
Configure and customize ServiceNow applications using best practices, including workflows, business rules, integrations, and data models
Partner directly with stakeholders and project teams to translate business needs into scalable ServiceNow solutions
Support implementations across ServiceNow modules, including ITSM, CSM, HRSD, and Custom Apps
Provide technical guidance on platform design, data structures, and integration patterns
Contribute to project planning, timelines, and risk management
Ensure solutions align with ServiceNow standards, performance, and long-term maintainability
Mentor junior consultants and contribute to delivery best practices as needed

Requirements

What you’ll need

5+ years of hands-on ServiceNow implementation experience
Proven experience delivering full lifecycle implementations
Strong understanding of the ServiceNow platform, including configuration, customization, and integrations
ServiceNow Certified Application Developer (CAD) required
One or more ServiceNow CIS-level certifications preferred
Comfortable owning technical delivery while collaborating with project and business stakeholders
Strong communication skills and ability to operate in client-facing or cross-functional environments
Consistent, reliable availability and professional accountability

Benefits

Comp & perks

A team that values your ideas and expertise
A culture built on trust, respect, and growth
Meaningful client work that drives measurable results
A company that invests in both professional success and community impact