AVP, RCM Operations

Veradigm®

. Lead a portfolio of Revenue Cycle Services clients and own financial performance, client outcomes and growth .

Posted 10/30/2026full-timeRaleigh • North Carolina • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Revenue Cycle Management, including financial performance oversight, client relationship management, and operational leadership. Proficient in utilizing technology and automation to enhance client outcomes while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Revenue Cycle Management (RCM)Financial ManagementClient Relationship ManagementLeadership of Client-Facing TeamsAmbulatory Practice Operations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

P&L AccountabilityKPI MonitoringData AnalysisPortfolio ManagementBudgetingA/R AnalysisContract ManagementPerformance ReportingRoot-Cause AnalysisCompliance Management

Soft Skills

Interpersonal CommunicationInfluencing SkillsPresentation SkillsWritten CommunicationProblem-Solving

Tools & Technologies

ExcelPowerPointPractice Management ToolsEHR SystemsRCM Reporting ToolsPower BITableauAI ToolsAutomation Tools

Certifications & Qualifications

HFMA (CRCR or CHFP)AAPC Certification

Industry Keywords

Healthcare AdministrationClient RetentionRegulatory CompliancePayer RulesMulti-Client Operations

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead a portfolio of Revenue Cycle Services clients and own financial performance, client outcomes and growth
Lead Client Executives and work with US and India delivery teams
Own portfolio profitability, KPI and SLA attainment, client retention and expansion, and executive client relationships
Own portfolio revenue, gross margin and cost to serve
Monitor contracted KPIs and SLAs and lead corrective action when performance declines
Forecast labor requirements and partner with delivery leadership on staffing, productivity and quality
Report portfolio performance, risks and forecasts to RCS leadership monthly
Act as executive sponsor for key accounts
Monitor client health and renewal risk and execute retention plans
Resolve client escalations, contract issues and payment disputes with Legal and Finance
Lead joint operating committees and business reviews with client leadership
Identify and develop expansion opportunities, including onsite discovery at strategic accounts
Support Sales with new business discovery, solution scoping, pricing input and client references
Oversee initial client builds and integration of RCS services for new and expanding clients
Coach and develop Client Executives, set goals, review performance and build bench strength
Clarify roles and accountabilities across Client Executives, Account Managers and delivery teams
Drive root-cause fixes and standard processes for recurring portfolio issues
Advise on payer, regulatory and coding changes and their client impact
Evaluate and adopt technology, automation and AI to improve client outcomes and reduce collection costs
Ensure HIPAA, compliance and security requirements across the portfolio
Collaborate across Operations, Product, Technology, Sales, Finance, Customer Success and Support
Work hybrid when not traveling, with substantial onsite time at prospect and client locations
Work after hours and weekends during activations, go-lives and escalations
Travel up to 25%

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent experience will also be considered
10+ years of experience in Revenue Cycle Management (RCM), including outsourced and/or multi-client RCM operations
5+ years of ambulatory practice operations or physician revenue cycle experience
5+ years of financial management experience with direct P&L or portfolio accountability
7+ years of leadership experience managing client-facing teams and/or people leaders, with responsibility for achieving organizational goals and performance metrics
Deep knowledge of the full ambulatory revenue cycle, payer rules and RCM KPIs
Advanced proficiency with Excel and PowerPoint and with practice management, EHR and RCM reporting tools
Experience with BI tools such as Power BI or Tableau preferred
Comfortable using AI and automation tools to analyze data and improve work
Strong presentation, influencing, written, oral and interpersonal communication skills
Ability to read, analyze and interpret complex documents, including technical journals and service agreements
Ability to write reports, business correspondence, financial reports and budgets
Ability to build and interpret portfolio P&Ls, KPI dashboards and A/R analyses
HFMA (CRCR or CHFP) and/or AAPC certification preferred
Experience working with offshore or global delivery teams; 5+ years preferred
Must be legally authorized to work in the United States or Canada
Visa sponsorship is not offered

Benefits

Comp & perks

Comprehensive compensation and benefits package
Holidays
Vacation
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Retirement savings
Professional development support
Tools and flexibility to bring the best version of themselves to work
Hybrid work arrangement when not traveling