Veradigm®

Medical Billing and Coding

• Manage day-to-day operations of the Medical Coding Evaluation team supporting Veradigm's enterprise coding capability
• Review AI agent outputs against clinical documentation to confirm codes are supported, billable, and accurate
• Develop and maintain the scoring guide with clinical experts
• Manage reviewer assignments, priorities, capacity, and throughput
• Adjudicate dual-review disputes and document rationale
• Track inter-reviewer agreement and refine review guidance
• Run calibration rounds and validate scaling readiness
• Report clinical metrics, accuracy, claims inclusion, and risk impact to leadership, product teams, and clients
• Plan specialty coverage beginning with internal medicine
• Expand evaluation scope into chart preparation and clinical note quality
• Validate automated scoring through sampling and report divergences from expert review
• Coordinate design-partner evaluations
• Enforce approved data access boundaries, authorized data tiers, and compliant review tools
• Build and develop a distributed team of certified coders

Medical Coding Audit Manager

Salesforce Analyst

• Manage intake of business requests by clarifying problems, defining scope, assessing business value, and preparing work for the delivery backlog
• Run requirements sessions with stakeholders across Sales, Finance, Professional Services, Customer Success, and Marketing
• Document current-state and future-state business processes and identify gaps, risks, and improvements
• Write user stories, acceptance criteria, and process flows in Jira; maintain documentation in Confluence
• Own backlog readiness and ensure work is defined, prioritized, and ready before sprint planning
• Participate in Agile Scrum ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
• Work with developers, administrators, and QA through delivery; answer requirements questions, support testing, and confirm solutions meet acceptance criteria
• Analyze cross-system processes and data flows across Salesforce, Zuora, Kantata, Gainsight, and Boomi integrations
• Help prioritize work using data, business impact, and tradeoffs
• Set and maintain requirements and documentation standards
• Influence stakeholders at all levels and challenge incomplete, conflicting, or low-value requests
• Support user acceptance testing, release communications, and change management

Senior Business Analyst, Salesforce

Consultant

• Interact with customers via Live Calls, Email, and Chat
• Troubleshoot and resolve complex billing, account, and payment-related issues
• Diagnose and resolve customer questions or problems related to account setup, billing discrepancies, payment processing, and system functionality
• Track and document inbound support requests
• Document customer financial inquiries, disputes, or issues
• Document problems and solutions to train lower-level support staff

Support Consultant

Product Manager

• Own the most complex and strategically significant problems in the Veradigm Comprehensive Submissions portfolio
• Serve as the authority on encounter and supplemental data submission requirements across Medicare Advantage, commercial ACA, Medicaid, and quality reporting
• Monitor and interpret regulatory changes and convert them into prioritized, dated roadmap commitments
• Own compliance readiness, including submission deadlines, sweeps calendars, validation, audit trails, record retention, and audit evidence
• Partner with Legal, Privacy, Compliance, and Security on HIPAA, HITRUST, and SOC 2 obligations
• Establish portfolio accuracy, completeness, timeliness, acceptance, rejection, error-resolution, and reconciliation measures
• Define business and customer outcomes, success metrics, and outcome frameworks
• Define multi-year product strategy and roadmap
• Maintain competitive and buy-versus-build assessments and recommend differentiation, partnerships, or exit decisions
• Lead continuous discovery with health plan risk adjustment, compliance, quality, and submissions operations leaders
• Design research, prototypes, and data experiments to validate regulatory bets
• Assess and mitigate value, usability, feasibility, and business viability risks
• Use production and client data to identify submission failures, error concentrations, and product gaps
• Champion the product trio with engineering and product design
• Lead cross-functional product development and launch from concept through delivery
• Author technical and functional specifications covering data mapping, transaction/file formats, validation logic, and error handling
• Synthesize and arbitrate requirements across clients, operations, compliance, and engineering
• Plan releases against immovable regulatory deadlines and manage dependencies and trade-offs
• Represent vision, strategy, roadmap, and regulatory risk to executive leadership
• Define and manage the product P&L within scope
• Set program commitments and drive launch and go-to-market strategy with Marketing and Sales
• Develop and manage strategic relationships with clearinghouses, data aggregators, audit partners, and coding partners
• Lead client advisory boards and user groups
• Represent Veradigm at RISE, AHIP, NCQA, and other industry forums
• Coach and mentor product managers and senior product staff

Principal Product Manager, Veradigm Comprehensive Submissions

Salesforce Developer

• Support Salesforce and applications around it, including Outreach, Gong, Gainsight, Marketing Cloud, LEAH, and Calendly
• Answer support tickets
• Manage user access and licenses
• Fix data synchronization failures with Salesforce
• Configure Salesforce fields, layouts, and flows
• Grow into Apex and Lightning Web Components development
• Learn and support applications used around Salesforce
• Work with AI agents to analyze, design, build, debug, and troubleshoot
• Own AI-generated work within company AI usage policies
• Participate in review of changes before production

Entry Level Salesforce Engineer

Backend Engineer

• Own architecture, implementation, reliability, and lifecycle management of Veradigm’s database platform across multiple engines and cloud providers
• Design database systems end-to-end, including engine and deployment-model selection, server and storage architecture, multi-cloud infrastructure, and high-availability and disaster-recovery posture
• Own 24×7 production reliability and serve as the final escalation point for major outages, complex performance incidents, and cross-team database issues
• Determine database architecture for new business use cases, including engine selection, deployment model, topology, sizing, integration patterns, and availability targets up to 99.99%
• Design and implement multi-cloud database infrastructure across AWS and Azure
• Author and review Terraform infrastructure-as-code for provisioning, configuration management, and lifecycle automation
• Oversee database security, integrity, and performance, including access controls, encryption, audit logging, HIPAA-aligned PHI protection, vulnerability management, and integrity validation
• Implement monitoring, observability, and alerting across database systems and cloud platforms
• Lead complex performance triage and database 911 response across product engineering teams
• Provide technical leadership for peers and delegate tasks for major and minor projects
• Independently implement and document enhancement requests
• Review and approve technical design specifications
• Design, audit, and test high-availability and disaster-recovery architectures, including failover, replication, RPO/RTO planning, backups, point-in-time recovery, and restore drills
• Own concurrent database platform projects from concept to completion, including requirements, architecture, implementation, scheduling, deployment, testing, and handoff
• Serve as subject matter expert across database technologies, AWS, Azure, managed PaaS, and self-managed IaaS deployments
• Set technical direction for AI-augmented database operations, including LLM-assisted design, ML-driven anomaly detection, automated performance tuning, and natural-language operational tooling
• Work standard hours or assignment-defined hours; support on-call and after-hours work during peak periods
• Travel up to 10% as required

Principal Database Engineer – Platform Engineer

Accountant

• Own end-to-end reconciliation of deferred revenue and contract asset balances across customer accounts and product lines
• Prepare and maintain monthly and quarterly deferred revenue and contract asset roll-forward schedules
• Determine contract asset versus deferred revenue classification for customer arrangements
• Record and review revenue transactions in compliance with ASC 606, company policies, and US GAAP
• Perform monthly close activities, including journal entries, account reconciliations, and variance analysis
• Ensure proper revenue cut-off and completeness across customer accounts and service lines
• Investigate and resolve differences between billing, revenue subledger, and general ledger systems
• Partner with billing, collections, and systems teams to maintain data integrity
• Perform technical accounting reviews of new and modified customer contracts
• Evaluate multi-element deals, contract modifications, variable consideration, and bundled offerings
• Prepare technical accounting memos for significant or non-standard arrangements
• Advise sales, legal, and deal desk teams on revenue recognition implications
• Coordinate with external auditors on technical revenue matters
• Support SOX controls for deferred revenue and contract assets
• Identify trends and anomalies and escalate findings with supporting analysis
• Prepare revenue-related schedules for financial reporting and audit support
• Assist with accounting policy development and documentation
• Complete ad hoc special projects
• Deliver financial information and analysis to stakeholders

Senior Accountant

Revenue Operations

• Lead, coach, mentor, and develop a team of Senior Accountants across credit loss/allowance reserves, customer dispute/litigation/insolvency reserves, and AR accounting
• Review and approve account reconciliations, journal entries, reserve calculations, and supporting documentation
• Oversee ASC 326 expected credit loss estimates and reserve activity
• Apply ASC 606 guidance to credit memos, billing errors, and customer disputes
• Oversee accounting for trade and non-trade AR and related accounts, including unapplied cash
• Refine reserve methodologies using macroeconomic conditions and customer activity trends
• Prioritize monthly-close workload across reserve, AR accounting, reconciliation, and reporting functions
• Resolve complex and judgmental accounting issues
• Partner with Finance and senior leadership on P&L and forecast impacts of accounting estimates
• Present reserve trends and accounting recommendations to senior leadership
• Apply technical accounting guidance to complex transactions
• Interact with internal and external auditors and complete audit requests
• Lead process improvement initiatives
• Maintain and communicate current knowledge of GAAP, ASC 326, ASC 606, SEC requirements, and related regulations
• Manage performance, development, and career growth of direct reports
• Complete special projects and ad hoc analyses

Accounting Manager – Revenue & AR Reserves

• Maintain credit memo reserves and special reserves for revenue price concessions and AR bad debt allowances
• Prepare supporting documentation and schedules for reserve balances for internal review and audits
• Distinguish revenue price concessions from AR bad debt write-offs and apply correct accounting treatment and classification
• Analyze data and financial information to verify accuracy and identify trends
• Deliver financial information to stakeholders in a timely manner
• Support month-end close through journal entry preparation and account reconciliations
• Compile and analyze financial information for credit-related General Ledger entries and document business transactions
• Prepare and post journal entries and General Ledger reconciliations related to AR and revenue reserves
• Record entries and reconciliations for credit memos, concessions, and loss contingencies under ASC 450
• Interact with internal and external auditors to complete audit requests
• Maintain knowledge of GAAP, SEC requirements, and relevant accounting regulations
• Prepare regular and ad hoc statistical and financial reports
• Build and maintain repeatable data workflows using Power Query, SQL views, and scripts
• Source and join data across ERP, billing, CRM, and data warehouse systems; validate completeness and reconcile to the system of record
• Redesign manual accounting processes and quantify hours saved and errors reduced
• Design auditable automated reconciliations and controls with documented data lineage
• Translate accounting logic into technical requirements and partner with IT, BI, and Business Systems on data models, reports, and system enhancements
• Complete special projects as assigned
• Work a standard work week or as defined by assignment requirements; after-hours, on-call, and holiday support may be required

Senior Accountant – Revenue, AR Reserves

Architect

• Lead end-to-end solution architecture and technical design for enterprise implementations of Veradigm Payer Analytics and Risk Adjustment solutions
• Partner with health plan and at-risk provider clients to gather and translate business, regulatory, and data requirements into technical implementation plans
• Advise clients on risk adjustment methodologies, submission timelines, and data requirements across Medicaid, Medicare, and ACA marketplace programs
• Design and oversee data integration strategies across source systems, EHRs, and the Veradigm Network using HL7 FHIR, CCDA, EDI, and eChart Integration and Analytics
• Architect client data onboarding strategies for claims, eligibility, provider, clinical, encounter, and supplemental healthcare data
• Design data mappings, transformation requirements, and integration approaches across client and third-party data sources
• Own data quality frameworks, including validation, reconciliation, and exception-handling processes
• Lead root cause analysis and remediation of data issues during onboarding, configuration, and validation
• Architect configuration of quality and risk adjustment analytics engines, coding workflows, and Provider Engagement Solutions
• Serve as escalation point and technical authority for complex implementation issues
• Provide implementation roadmaps, risk assessments, and mitigation strategies
• Mentor Implementation Architects and Consultants
• Collaborate with Product Management, Engineering, and Data teams on roadmap decisions, technical designs, and testing strategies
• Evaluate implementation tradeoffs and technical risks throughout the development lifecycle
• Develop implementation documentation, configuration standards, and reusable assets
• Support pre-sales and scoping activities with technical feasibility, effort, and implementation guidance

Implementation Architect

Implementation Specialist

• Lead end-to-end implementations for enterprise or multi-site clients across registration, scheduling, documentation, coding, billing, and reporting
• Assess client operational and clinical maturity to identify upstream gaps that create downstream revenue risk
• Define and manage cross-workstream implementation plans
• Coordinate project management, technical, and sales teams
• Facilitate client leadership meetings and executive steering sessions
• Translate operational and technical concepts for non-technical audiences
• Identify and proactively resolve delivery risks
• Escalate undefined scope or design questions to a solutions architect
• Mentor and train other Implementation Consultants
• Own client training strategy and refine onboarding materials
• Manage cross-workstream readiness and post-go-live transition to ongoing operations
• Support pre-sales scoping for complex or multi-product opportunities when requested

Expert Implementation Consultant – Level 2

Systems Engineer

• Work in a 24×7 rotating-shift environment to support IT infrastructure
• Review infrastructure metrics, logs, and alerts for availability, performance, capacity, connectivity, service failures, and resource health
• Ensure 99.99% or greater infrastructure availability through proactive monitoring, maintenance coordination, operational controls, and incident management
• Provide Level 1 and Level 2 technical support for common software, operating system, account access, and connectivity issues
• Perform first-level troubleshooting and approved basic remediation, including service checks, connectivity tests, log review, process validation, and runbook-based restart or recovery steps
• Create and update incident or event tickets with accurate timestamps, affected services, symptoms, actions taken, evidence, ownership, and status
• Escalate unresolved or high-impact events to the appropriate team within defined response targets
• Track open events and incidents through closure, follow up with resolver teams, validate service recovery, and confirm monitoring has returned to a normal state

Technical Account Manager

• Develop, manage, and maintain relationships with complex and/or high-value clients
• Serve as a trusted strategic advisor, providing technical expertise and guidance
• Help clients achieve business goals through effective use of Veradigm's products and services
• Ensure technical solutions perform optimally through system architecture support, troubleshooting, and optimization
• Collaborate closely with Customer Success Managers to align sales and customer success strategies
• Oversee technical projects and incident resolution
• Advocate for customer needs internally
• Contribute to strategic account planning
• Provide regular performance reviews and reporting
• Build long-lasting client relationships by understanding business needs and technical requirements
• Provide insights and recommendations on leveraging technical products and services
• Maintain expert-level knowledge of company products and services, including new features and enhancements
• Coordinate and manage complex technical projects, ensuring on-time and on-budget completion
• Conduct client training sessions and workshops
• Identify technical features, defects, customer experience trends, and common themes
• Influence product priorities and operational investment
• Provide expert-level input on initiatives with CSMs and Veradigm stakeholders
• Cultivate customer advocates for references, referrals, case studies, and testimonials

Expert Technical Account Manager

Full-stack Engineer

• Provide hands-on technical leadership for complex healthcare revenue cycle management solutions
• Lead initiatives across multiple product and engineering teams
• Translate ambiguous customer and business problems into clear technical direction
• Improve engineering effectiveness across the organization
• Lead complex, multi-team initiatives from discovery through delivery and production operation
• Define architectures and roadmaps across databases, .NET services and APIs, Angular applications, integrations, AWS infrastructure, and deployment platforms
• Prototype, design, code, debug, review, and implement critical or high-risk work
• Make technical decisions, tradeoffs, risks, dependencies, and evolution paths clear
• Establish shared patterns and standards
• Identify and address systemic risks in security, scalability, resilience, performance, data, cost, and developer experience
• Lead modernization of large or long-lived systems
• Set quality standards through design reviews, testing strategy, observability, incident learning, and operational readiness
• Mentor engineers and technical leaders
• Evaluate emerging technologies and AI-assisted development practices
• Help teams learn from delivery and production feedback through documentation, technical discussions, demos, and communities of practice

Principal Software Engineer

• Build secure, reliable software for healthcare revenue cycle management
• Own software development end to end across databases, APIs, UI, cloud infrastructure, deployment, and production operations
• Work with product, design, engineering, and customer-facing teams
• Turn complex billing problems into valuable customer solutions
• Help improve software development practices, including thoughtful use of AI-assisted development tools
• Support healthcare providers, life science companies, health plans, and patients through technology and data-driven solutions