Digital Client Success Manager

Veradigm®

. Manage a large portfolio of digitally supported customer accounts .

Posted 10/13/2026full-timeRaleigh • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts through effective monitoring of health scores, engagement levels, and lifecycle milestones. Proficient in utilizing customer success platforms like Gainsight to drive customer retention and expansion strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementGainsight ProficiencyCustomer Lifecycle UnderstandingData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementCustomer Lifecycle UnderstandingData AnalysisEngagement Tracking

Soft Skills

Clear CommunicationJudgmentCollaboration

Tools & Technologies

GainsightCustomer Success Platforms

Industry Keywords

SaaSHealthcare TechnologyRenewal MotionsExpansion SupportVoice of Customer Programs

About the role

Key responsibilities & impact

Manage a large portfolio of digitally supported customer accounts
Monitor customer health, product usage, engagement levels, and lifecycle milestones
Execute trigger-based outreach in response to risk indicators, adoption gaps, or growth opportunities
Ensure customer expectations align with the digital engagement model and available support channels
Meet with high-value customers to define success and verified outcomes
Monitor health score changes, usage trends, and engagement signals
Execute playbooks addressing declining adoption or engagement, renewal and retention risk, and post-onboarding stabilization issues
Document risks clearly and escalate appropriately when intervention is required
Partner with the manager on complex or high-risk scenarios
Identify expansion, cross-sell, and upsell signals
Surface qualified opportunities to Sales or Account teams with context and supporting data
Support renewal readiness by ensuring customers receive value and meet success milestones
Use customer success platforms such as Gainsight to manage health scores, CTAs, success plans, and engagement tracking
Maintain accurate and timely documentation of customer activity, risks, and outcomes
Follow standardized processes across the digitally managed portfolio
Contribute feedback to improve playbooks, triggers, and engagement workflows
Partner with Product, Support, and CXOps teams to resolve issues and improve outcomes
Share insights on recurring risks, customer trends, and product feedback
Participate in team reviews, enablement sessions, and process improvements

Requirements

What you’ll need

2-4 years of experience in Customer Success, Account Management, or a related customer-facing role
Experience managing multiple accounts or portfolios in a scaled or digital engagement model
Strong understanding of customer lifecycle, adoption, and retention concepts
Comfort working from data, dashboards, and health signals to guide prioritization
Proven ability to follow structured processes while exercising sound judgment
Clear, concise written and verbal communication skills
Experience with Gainsight or similar customer success platforms is nice to have
Familiarity with SaaS or healthcare technology environments is nice to have
Exposure to renewal motions, expansion support, or VoC programs (NPS, CSAT) is nice to have
Experience working in digitally led or tech-touch customer models is nice to have
Must be legally authorized to work in the United States or Canada
Visa sponsorship is not offered for this position

Benefits

Comp & perks

Holidays
Vacation
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Retirement savings
Professional development opportunities
Hybrid work arrangement with expectation of 2 days per week in the office