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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in revenue cycle operations and healthcare technology services, with a strong focus on client-facing solutions consulting, implementation, and operational excellence. Proven ability to lead teams, design workflows, and manage complex client engagements effectively.
Highest-signal resume keywords
Revenue Cycle OperationsClient-Facing Solutions ConsultingPractice Management ConfigurationEHR Platform ConfigurationHealthcare Regulations Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Cycle MetricsCodingClaims SubmissionDenial ManagementAccounts Receivable Follow UpPayment PostingImplementation DiscoveryWorkflow DesignData ValidationProposal Development
Soft Skills
Analytical SkillsWritten CommunicationLeadershipTeam DevelopmentClient Engagement
Tools & Technologies
Veradigm ProductsPractice Management SystemsEHR PlatformsClearinghouse OperationsReporting Tools
Industry Keywords
Healthcare Technology ServicesRevenue Cycle ConsultingHIPAA CompliancePayer EnrollmentEligibility Verification
About the role
Key responsibilities & impact- Lead the Operational Excellence Consultant team of 2–3 and carry a personal engagement load
- Own client-facing solution design across pre-sales discovery, proposal targeting, implementation discovery, activation support, and escalation resolution
- Lead discovery of prospective clients’ revenue cycle operations, system configuration, staffing model, specialty mix, and payer mix
- Partner with Sales on proposal targeting, service lines, staffing models, and pricing structures
- Own operational and solution content in proposals, presentations, and executive meetings
- Review deal terms carrying delivery risk and escalate terms that cannot be delivered as written
- Lead implementation discovery and validate pre-sales assumptions against client environments
- Design future-state workflows and system configuration across practice management, clearinghouse, and reporting
- Support Implementation through build, testing, and data validation
- Lead activation readiness and go-live support at client sites
- Monitor early production performance and drive correction of gaps
- Confirm transition of accounts to steady-state operations
- Serve as senior escalation resource for solution and configuration issues
- Lead on-site interventions and produce remediation plans
- Route recurring root causes to Product, Implementation, and Operations as change requests
- Lead, hire, develop, and evaluate the Solutions Architect team
- Set account and territory coverage and balance team capacity against demand
- Carry a personal engagement load on complex, high-value opportunities and accounts
- Build discovery toolkits, scoping templates, design documents, and activation checklists
- Manage team travel and expenses to budget
- Travel up to 25%, including substantial time at prospect and client locations
- Work after hours and weekends during activations, go-lives, and escalations
Requirements
What you’ll need- Bachelor’s Degree or equivalent Technical / Business experience - Required
- 12+ years relevant work experience in revenue cycle operations, healthcare technology services, or solutions consulting - Required
- 8+ years in physician practice or ambulatory revenue cycle operations, with direct exposure to coding, claims submission, denials, accounts receivable follow up, and payment posting - Required
- 8+ years leading discovery, design, and escalation conversations with practice owners, administrators, and chief financial officers, and presenting solution and commercial content to executive audiences - Required
- 8+ years working knowledge of practice management and EHR platform configuration, clearinghouse operations, and revenue cycle reporting - Required
- 5+ years in a client-facing solutions consulting, pre-sales, implementation, or professional services role, including responsibility for scope and estimate accuracy - Required
- Knowledge of physician practice revenue cycle operations, including charge capture, coding, claim submission, denial management, accounts receivable follow up, and payment posting
- Working knowledge of practice management and EHR platform configuration, including work queues, edits, fee schedules, and interface behavior
- Understanding of clearinghouse operations, payer enrollment, eligibility verification, and remittance processing
- Knowledge of revenue cycle metrics and reporting, including net collection rate, days in accounts receivable, denial rate, and clean claim rate
- Knowledge of healthcare regulations and standards, including HIPAA
- Strong analytical and written communication skills
- Ability to work under a sustained travel schedule
- Visa sponsorship is not offered
- Applicants for North American based positions must be legally authorized to work in the United States or Canada
- Master’s Degree or equivalent Technical / Business experience - Preferred
- 8+ years experience with Veradigm products - Preferred
Benefits
Comp & perks- Comprehensive compensation and benefits package
- Holidays
- Vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Retirement savings
- Tools and flexibility to support work performance
- Professional development opportunities