Expert Business Analyst, Salesforce

Veradigm®

. Lead analysis for complex, multi-system initiatives such as quote-to-cash, professional services delivery and customer lifecycle, from problem framing through go-live .

Posted 11/10/2026full-timeRemote • United States, CanadaSeniorLead💰 $102,269 - $142,155 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis for complex, multi-system initiatives, with a strong focus on Salesforce and integration concepts. Proven ability to mentor teams, define analysis standards, and facilitate stakeholder engagement across various business functions.

Highest-signal resume keywords

Business Analysis ExperienceSalesforce ExpertiseAgile Scrum MethodologyProcess Mapping SkillsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisIntegration ConceptsData MappingUser Story WritingAcceptance Criteria DefinitionSQLReporting SkillsProcess ImprovementQuote-To-CashRevenue Operations

Soft Skills

MentoringCommunicationInfluencing Without AuthorityProblem FramingConflict Resolution

Tools & Technologies

SalesforceJiraConfluenceBoomiMuleSoftVisioLucidchartZuoraKantataGainsight

Certifications & Qualifications

Salesforce Business Analyst CertificationCBAPPMI-PBACertified Scrum Product Owner (CSPO)

Industry Keywords

Healthcare TechnologyRegulated IndustrySaaS ApplicationsProfessional ServicesCustomer Success

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Lead analysis for complex, multi-system initiatives such as quote-to-cash, professional services delivery and customer lifecycle, from problem framing through go-live
Frame unclear business problems, evaluate solution options and tradeoffs, and recommend a path forward to business and technology leaders
Own the end-to-end view of cross-system processes and data flows, including system dependencies, data ownership and integration impacts across Salesforce, Zuora, Kantata, Gainsight and Boomi
Define and maintain the business analysis practice, including requirements standards, templates, definition of ready and documentation conventions in Jira and Confluence
Mentor and coach Business Analysts; review their work, raise the quality of user stories and acceptance criteria, and help them grow
Partner with Product Managers, architects and engineering leads to shape roadmaps, break initiatives into epics and stories, and sequence delivery
Facilitate senior stakeholder sessions across Sales, Finance, Professional Services, Customer Success and Marketing, including resolving conflicting requirements across teams
Ensure intake, prioritization and backlog readiness work across the portfolio
Bring data, business impact and risk to prioritization decisions, and push back on incomplete, conflicting or low-value requests
Identify recurring process gaps and system issues across the portfolio, and propose improvements that reduce manual work and technical debt
Lead the analysis side of UAT, release readiness and change management for major releases

Requirements

What you’ll need

Bachelor’s degree in Business, Information Systems or a related field, or equivalent experience
8+ years of business analysis experience with enterprise business applications
5+ years of hands-on business analysis on Salesforce, such as Sales Cloud, Service Cloud, or CPQ
Track record leading analysis for large, cross-functional, multi-system initiatives
Experience defining or improving business analysis standards and practices across a team
Experience mentoring or coaching other Business Analysts
Strong understanding of integration concepts, data mapping and system dependencies
Deep experience in Agile Scrum environments, including writing user stories and acceptance criteria
Hands-on experience with Jira and Confluence
Advanced process mapping skills, such as BPMN, swimlane diagrams, Visio, or Lucidchart
Proven ability to influence executives and senior stakeholders without direct authority
Excellent written and verbal communication skills
Salesforce Business Analyst, Administrator or Consultant certifications preferred
Experience with Zuora, Kantata, Gainsight, Marketing Cloud or other SaaS business applications preferred
Hands-on experience with middleware such as Boomi or MuleSoft preferred
Deep experience with quote-to-cash, revenue operations, professional services or customer success processes preferred
SQL or reporting skills for data analysis and validation preferred
Healthcare technology or regulated-industry experience preferred
CBAP, PMI-PBA or Certified Scrum Product Owner (CSPO) certification preferred
Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada
Visa sponsorship is not offered for this position

Benefits

Comp & perks

Holidays
Vacation
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Retirement savings
Tools and flexibility to bring the best version of themselves to work
Professional development opportunities