Expert Technical Account Manager

Veradigm®

. Develop, manage, and maintain relationships with complex and/or high-value clients .

Posted 9/22/2026full-timeRaleigh • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex client relationships and providing strategic technical guidance to achieve business goals. Proficient in project management methodologies and capable of conducting training sessions while advocating for customer needs.

Highest-signal resume keywords

Client Relationship ManagementTechnical Project ManagementHealthcare Industry KnowledgeCustomer Success PrinciplesTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisTechnical TroubleshootingSystem ArchitectureIncident ManagementRoot Cause AnalysisAgile MethodologyScrumWaterfallCloud Environments

Soft Skills

Effective CommunicationCross-Functional CollaborationRelationship BuildingTime ManagementPresentation Skills

Tools & Technologies

Veradigm ProductsNetworkingSecuritySystem Infrastructure

Industry Keywords

Healthcare RegulationsFinancial ProductsClient ManagementCustomer EngagementStrategic Account Planning

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop, manage, and maintain relationships with complex and/or high-value clients
Serve as a trusted strategic advisor, providing technical expertise and guidance
Help clients achieve business goals through effective use of Veradigm's products and services
Ensure technical solutions perform optimally through system architecture support, troubleshooting, and optimization
Collaborate closely with Customer Success Managers to align sales and customer success strategies
Oversee technical projects and incident resolution
Advocate for customer needs internally
Contribute to strategic account planning
Provide regular performance reviews and reporting
Build long-lasting client relationships by understanding business needs and technical requirements
Provide insights and recommendations on leveraging technical products and services
Maintain expert-level knowledge of company products and services, including new features and enhancements
Coordinate and manage complex technical projects, ensuring on-time and on-budget completion
Conduct client training sessions and workshops
Identify technical features, defects, customer experience trends, and common themes
Influence product priorities and operational investment
Provide expert-level input on initiatives with CSMs and Veradigm stakeholders
Cultivate customer advocates for references, referrals, case studies, and testimonials

Requirements

What you’ll need

7+ years relevant work experience; 2–3 years at the Senior level or equivalent experience
1–2 years experience with healthcare and/or financial products in a sales, services, consulting or client management environment
1–2 years previous project and/or customer management experience
In-depth understanding of Veradigm's products and services, including architecture, deployment, and integration
Customer success and account management principles
Ability to build and nurture strong, long-term client relationships and apply business principles to strategic client engagements
Relationship-building and client engagement skills at strategic and operational levels
Ability to serve as a trusted advisor to senior client leadership
Knowledge of system infrastructure, cloud environments, networking, and security
Knowledge of clients' business operations and Veradigm products
Ability to identify upsell opportunities
Experience with project management methodologies such as Agile, Scrum, or Waterfall
Ability to manage technical projects and incidents
Incident management and root cause analysis knowledge
Knowledge of healthcare industry-specific regulations and standards
Technical troubleshooting and problem-solving skills across complex systems
Effective communication and presentation skills for translating technical concepts to non-technical stakeholders
Cross-functional collaboration skills with Customer Success, Hosting, Product, and Engineering teams
Ability to conduct data analysis and reporting and synthesize performance metrics and trends
Ability to conduct training and enablement, including workshops and product education sessions
Time and priority management skills
Ability to advocate for customer needs and influence product and operational decisions
Must be legally authorized to work in the United States or Canada
Visa sponsorship is not offered for this position

Benefits

Comp & perks

Comprehensive compensation and benefits package
Holidays
Vacation
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Retirement savings
Professional development support
Tools and flexibility to bring the best version of themselves to work