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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Client Success management, focusing on strategic client relationships, operational effectiveness, and regulatory compliance within the healthcare technology sector. Proven ability to lead cross-functional initiatives, mentor teams, and drive measurable outcomes aligned with client objectives.
Highest-signal resume keywords
Client Success ManagementHealthcare Technology ExpertiseCross-Functional LeadershipRegulatory Compliance KnowledgeExecutive Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk AdjustmentCMS RequirementsClaims SubmissionsData AnalysisRoot Cause AnalysisStrategic Roadmap PlanningClient Health ReportingFinancial ManagementOperational Process ImprovementMentoring
Soft Skills
Relationship ManagementNegotiationFacilitationProblem-SolvingAttention to Detail
Tools & Technologies
Client Health DashboardsVoice of the Customer ProgramsKLAS Surveys
Industry Keywords
Payer OperationsHealthcare TechnologyClient Engagement StrategyStrategic Business ReviewsClient Success Best Practices
About the role
Key responsibilities & impact- Serve as the primary strategic and operational advisor for Veradigm’s most complex, high-value, or high-risk client relationships
- Develop trusted relationships with client executives and senior decision-makers
- Lead complex, cross-functional collaboration among client stakeholders and Veradigm teams
- Create and drive comprehensive client success plans with measurable outcomes, risks, dependencies, and executive accountability
- Facilitate strategic roadmap planning and align solution investments and release plans with client priorities
- Lead executive operational reviews and participate in Strategic Business Reviews
- Provide consultative guidance on client growth plans, solution adoption, workflow optimization, and expansion opportunities
- Maintain client health reporting through Client Health Dashboards and other required mechanisms
- Identify emerging risks and systemic issues before they affect outcomes, revenue, compliance, or the client portfolio
- Lead cross-functional resolution of critical escalations
- Oversee complex Veradigm services initiatives, including progress, dependencies, risks, and outcomes
- Advise on regulatory preparedness related to CMS requirements, risk adjustment, encounters, and claims submissions
- Deliver client communications about regulatory changes, industry and Veradigm news, product releases, outages, and major incidents
- Lead root cause analysis and influence sustainable corrective actions
- Support complex financial and contractual matters, including concessions, terminations, unfunded requests, and accounts receivable issues
- Lead client participation in Voice of the Customer programs, including KLAS and satisfaction surveys
- Develop reference accounts by documenting and communicating client outcomes and success stories
- Identify account trends and provide insights influencing product roadmap, service delivery, engagement strategy, and operational priorities
- Establish Client Success best practices, scalable processes, tools, and engagement standards
- Mentor Expert and other Client Success Managers
- Lead strategic initiatives improving client outcomes and Client Success organizational effectiveness
Requirements
What you’ll need- 10+ years of relevant experience in Client Success, account management, healthcare technology, payer operations, consulting, or a related field
- 5+ years of experience at the Expert Client Success Manager level or equivalent experience managing highly complex, strategic client relationships
- Demonstrated experience advising executive stakeholders and influencing decisions across client and internal leadership teams
- Experience leading complex, cross-functional initiatives without direct authority
- Strong payer or health plan industry experience
- Working knowledge of risk adjustment, CMS requirements, encounters, claims submissions, and related payer operations
- Proven ability to connect client objectives with measurable business, financial, operational, and regulatory outcomes
- Strong analytical skills and experience using data to assess client health, identify trends, and guide decisions
- Advanced problem-solving and root cause analysis capabilities
- High attention to detail and ability to manage multiple strategic priorities
- Proactive approach to identifying risks, resolving issues, and streamlining operational processes
- Excellent executive communication, facilitation, negotiation, and relationship-management skills
- Demonstrated ability to mentor others, establish best practices, and influence organizational improvements
- Must be legally authorized to work in the United States or Canada
- Visa sponsorship is not offered
Benefits
Comp & perks- Holidays
- Vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Retirement savings
- Tools and flexibility to support professional development