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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Professional Services within the healthcare sector, focusing on client satisfaction, team development, and effective project management. Proficient in revenue management, client engagement, and implementing corrective actions to ensure successful service delivery.
Highest-signal resume keywords
Professional Services ManagementProject ManagementClient EngagementTeam DevelopmentHealthcare Market Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRevenue ManagementBudgetingClient Training DevelopmentPerformance FeedbackProcess Guidelines MonitoringEscalation ManagementTalent RecruitmentService Offering EvaluationHealthcare Institution Experience
Soft Skills
Client-Facing SkillsCoachingMentoringTeam CommunicationProblem Solving
Tools & Technologies
Project Management ToolsBilling SystemsConsultancy Tools
Industry Keywords
HealthcareProfessional Services ConsultancyIT ProjectsService RequirementsMarket Trends
About the role
Key responsibilities & impact- Manage Professional Services in accordance with established standards and guidelines
- Monitor Professional Services and/or site implementations to ensure on-time, successful schedules
- Provide direction and guidance to staff
- Act as escalation point for issues with other departments and client concerns; escalate to upper management as necessary
- Monitor consultants’ use of process guidelines and project management tools; implement corrective action
- Manage revenue projections, revenue recognition, and billing for assigned sites
- Participate with sales in closing new business opportunities
- Follow up with clients to ensure service offerings meet expectations
- Demonstrate superior client service and address dissatisfaction
- Ensure client training materials are developed and available
- Provide development, feedback, coaching, and mentoring to the Professional Services team
- Maintain knowledge of healthcare market trends and service requirements
- Identify and recruit internal/external talent
- Set and communicate team and individual objectives
- Allocate workload to utilize employees’ talents
- Implement development plans and coach individuals
- Provide regular performance and development feedback and address underperformance
- Recognize high performers, retain key talent, and create team spirit
Requirements
What you’ll need- 8+ years of experience for the Manager, Professional Services role
- 5–10 years in professional services consultancy and/or project management
- 2+ years of relevant experience working for a healthcare institution (preferred)
- Understanding of IT projects, budgeting, and related processes within a healthcare environment (preferred)
- Excellent client-facing skills with ability to engage with senior and key executives
- Bachelor’s degree in computer science, Information Technology, or related technical discipline
- Up to 10% travel may be required
- Ability to work standard hours or assignment-defined schedules, including possible after-hours, on-call support, and holidays
- Ability to work primarily in a standard office environment or remotely
Benefits
Comp & perks- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Hybrid)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program