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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis with a focus on Salesforce applications, Agile Scrum methodologies, and effective stakeholder communication. Proficient in documenting processes, managing backlogs, and ensuring alignment between business needs and technical solutions.
Highest-signal resume keywords
Business Analysis ExperienceSalesforce ExpertiseAgile Scrum MethodologiesJira and Confluence ProficiencyProcess Mapping Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisUser Story WritingAcceptance Criteria DevelopmentProcess MappingData Analysis
Soft Skills
Excellent Communication SkillsStakeholder InfluenceProblem-Solving
Tools & Technologies
SalesforceJiraConfluenceVisioLucidchart
Industry Keywords
AgileBusiness Value AssessmentBacklog ManagementUser Acceptance TestingChange Management
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage intake of business requests by clarifying problems, defining scope, assessing business value, and preparing work for the delivery backlog
- Run requirements sessions with stakeholders across Sales, Finance, Professional Services, Customer Success, and Marketing
- Document current-state and future-state business processes and identify gaps, risks, and improvements
- Write user stories, acceptance criteria, and process flows in Jira; maintain documentation in Confluence
- Own backlog readiness and ensure work is defined, prioritized, and ready before sprint planning
- Participate in Agile Scrum ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
- Work with developers, administrators, and QA through delivery; answer requirements questions, support testing, and confirm solutions meet acceptance criteria
- Analyze cross-system processes and data flows across Salesforce, Zuora, Kantata, Gainsight, and Boomi integrations
- Help prioritize work using data, business impact, and tradeoffs
- Set and maintain requirements and documentation standards
- Influence stakeholders at all levels and challenge incomplete, conflicting, or low-value requests
- Support user acceptance testing, release communications, and change management
Requirements
What you’ll need- 4+ years of business analysis experience with enterprise business applications
- 3+ years of hands-on business analysis on Salesforce, such as Sales Cloud, Service Cloud, or CPQ
- Ability to apply business analysis skills across multiple platforms and quickly learn new systems
- Strong experience in Agile Scrum environments, including writing user stories and acceptance criteria
- Hands-on experience with Jira and Confluence
- Experience with process mapping and documentation, such as BPMN, swimlane diagrams, Visio, or Lucidchart
- Ability to influence senior stakeholders without direct authority
- Excellent written and verbal communication skills
- A bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience
- Must be legally authorized to work in the United States or Canada
- Visa sponsorship is not offered
Benefits
Comp & perks- Holidays
- Vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Retirement savings
- Professional development support
- Flexible work arrangements/tools
- AI tools for drafting requirements, mapping processes, and analyzing data