Senior Client Success

Veradigm®

. Serve as the primary relationship owner for an assigned client portfolio across activation, adoption, renewal, and expansion .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $76,836 - $106,803 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client portfolios throughout the full client lifecycle, including activation, adoption, renewal, and expansion. Proficient in executing retention strategies and identifying cross-sell and upsell opportunities while effectively resolving escalated issues.

Highest-signal resume keywords

Client Portfolio ManagementSalesforce DocumentationClient Lifecycle ManagementRetention Strategy ExecutionExecutive-Facing Updates

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Health ManagementRecovery Plan DevelopmentRenewal Cycle ManagementCross-Sell Opportunities IdentificationUpsell Opportunities Identification

Soft Skills

Relationship ManagementProblem ResolutionCollaboration

Tools & Technologies

Salesforce

Industry Keywords

Client AdvocacyContractual Issues ResolutionFinancial Issues Resolution

About the role

Key responsibilities & impact

Serve as the primary relationship owner for an assigned client portfolio across activation, adoption, renewal, and expansion
Lead SBR and executive-facing updates
Align Veradigm capabilities to client business priorities and strategic goals
Proactively manage client health and identify at-risk accounts
Own recovery plans and coordinate cross-functional responses
Identify cross-sell and upsell opportunities, document them in Salesforce, and collaborate with Sales
Manage the renewal cycle and maintain forward-looking forecast visibility
Execute retention strategies to protect and grow portfolio revenue
Resolve escalated support, contractual, and financial issues
Serve as the primary internal advocate for client needs

Requirements

What you’ll need

Applicants for North American based positions must be legally authorized to work in the United States or Canada
Visa sponsorship is not offered for this position
Verification of employment eligibility is required as a condition of hire
Experience managing client portfolios and the full client lifecycle
Experience leading client business reviews and executive-facing updates
Experience managing client health, recovery plans, renewals, retention, cross-sell, and upsell opportunities
Experience documenting opportunities in Salesforce
Ability to resolve escalated support, contractual, and financial issues

Benefits

Comp & perks

Holidays
Vacation
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Retirement savings
Professional development tools and flexibility
Equal employment opportunity and affirmative action