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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and infrastructure management, ensuring high availability and performance through proactive monitoring and incident management. Proficient in cloud concepts and familiar with essential tools for tracking and resolving technical issues.
Highest-signal resume keywords
IT Support ExperienceMicrosoft Azure KnowledgeAWS Cloud ConceptsIncident Management PracticesInfrastructure Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingLog ReviewService ChecksConnectivity TestsProcess ValidationBasic RemediationCloud InfrastructureServer AdministrationNetwork Administration
Soft Skills
CommunicationProblem-SolvingTeam CollaborationAttention to Detail
Tools & Technologies
Monitoring DashboardsAlerting ToolsTicketing SystemsRunbooks
Industry Keywords
24x7 Rotating-Shift EnvironmentInfrastructure AvailabilityService HealthEvent ManagementEscalation Paths
Tech Stack
Tools & technologiesAWSAzureCloud
About the role
Key responsibilities & impact- Work in a 24×7 rotating-shift environment to support IT infrastructure
- Review infrastructure metrics, logs, and alerts for availability, performance, capacity, connectivity, service failures, and resource health
- Ensure 99.99% or greater infrastructure availability through proactive monitoring, maintenance coordination, operational controls, and incident management
- Provide Level 1 and Level 2 technical support for common software, operating system, account access, and connectivity issues
- Perform first-level troubleshooting and approved basic remediation, including service checks, connectivity tests, log review, process validation, and runbook-based restart or recovery steps
- Create and update incident or event tickets with accurate timestamps, affected services, symptoms, actions taken, evidence, ownership, and status
- Escalate unresolved or high-impact events to the appropriate team within defined response targets
- Track open events and incidents through closure, follow up with resolver teams, validate service recovery, and confirm monitoring has returned to a normal state
Requirements
What you’ll need- Two to four years of relevant experience in IT support, systems administration, or cloud administration
- Foundational understanding of server, storage, network, application, and cloud infrastructure
- Fundamental knowledge of Microsoft Azure and AWS cloud concepts, core services, identity and access, networking, storage, compute, monitoring, and security
- Familiarity with infrastructure monitoring dashboards, alerting tools, logs, service health, ticketing systems, runbooks, and basic event and incident management practices
- Basic understanding of alert severity, escalation paths, response targets, shift handoffs, maintenance windows, and major-incident communications
- Ability to work in a 24×7 rotating-shift environment, including nights, weekends, and holidays
Benefits
Comp & perks- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Hybrid)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program
- Work/life balance emphasis
- Tools and flexibility to bring the best version of themselves to work