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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise-level B2B customer relationships, ensuring project delivery, customer satisfaction, and account growth. Proficient in coordinating complex projects and utilizing CRM tools for effective account management.
Highest-signal resume keywords
Account ManagementCustomer SuccessProject ManagementCRM ToolsB2B Customer Relationships
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationStakeholder CommunicationContract RenewalsAccount Growth InitiativesForecasting
Soft Skills
Strong CommunicationOrganizational Skills
Tools & Technologies
CRM Platforms
Industry Keywords
Enterprise LicensingClient ServicesCustomer RetentionBrand PartnershipColor Strategy
About the role
Key responsibilities & impact- Serve as the primary post-sale relationship owner for Pantone Color Institute and Enterprise Licensing customers
- Manage client relationships following contract execution
- Ensure successful project delivery, customer satisfaction, retention, and long-term account growth
- Serve as the primary day-to-day contact for enterprise customers
- Build relationships with client stakeholders and act as a trusted advisor throughout the partnership lifecycle
- Coordinate Pantone Color Institute consulting engagements, including brand partnership campaigns, color strategy initiatives, workshops, palette development, and trend forecasting projects
- Help organizations maximize the value of Pantone investments and partnerships
- Translate client objectives into project plans, milestones, timelines, and deliverables
- Manage risks and expectations proactively
- Lead customer business reviews and strategic check-ins
- Support renewals and identify account growth opportunities with Enterprise Sales Directors
- Manage Custom Color projects and B2B licensing partnerships
- Coordinate internal and external stakeholders across legal, finance, operations, sales, and delivery teams
- Maintain account plans, forecasts, renewal pipelines, and customer activity in CRM platforms
Requirements
What you’ll need- 5–8 years of experience in Account Management, Customer Success, Client Services, or another customer-facing role
- Demonstrated success managing enterprise-level B2B customer relationships
- Experience coordinating complex projects, deliverables, timelines, and stakeholder communication across multiple functions
- Experience supporting customer retention, contract renewals, and account growth initiatives
- Strong communication, organizational, and project management skills
- Experience utilizing CRM tools to manage customer activity, forecasts, and account plans
- Candidates from Central or Eastern Time zones are preferred
Benefits
Comp & perks- Bonus Pay eligibility
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
