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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success, with a focus on managing enterprise-level B2B relationships, project coordination, and customer retention strategies. Proficient in utilizing CRM tools for account planning and forecasting.
Highest-signal resume keywords
Account ManagementCustomer SuccessProject ManagementCRM UtilizationB2B Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationContract RenewalsAccount Growth InitiativesDeliverable ManagementStakeholder Communication
Soft Skills
Strong CommunicationOrganizational Skills
Tools & Technologies
CRM Platforms
Industry Keywords
Enterprise LicensingClient ServicesCustomer RetentionB2B Licensing PartnershipsColor Strategy Initiatives
About the role
Key responsibilities & impact- Serve as the primary post-sale relationship owner for Pantone Color Institute and Enterprise Licensing customers
- Manage client relationships following contract execution
- Ensure successful project delivery, customer satisfaction, retention, and long-term account growth
- Coordinate internal teams and stakeholders for seamless engagement execution
- Activate and coordinate Pantone Color Institute consulting engagements, including brand partnership campaigns, color strategy initiatives, workshops, palette development, and trend forecasting projects
- Serve as the primary day-to-day contact and trusted advisor for enterprise customers
- Translate client objectives into project plans, milestones, timelines, and deliverables
- Lead customer business reviews and strategic check-ins
- Support renewals and identify cross-selling and upselling opportunities
- Manage Custom Color projects and B2B licensing partnerships
- Collaborate with legal, finance, operations, sales, and delivery teams
- Maintain account plans, forecasts, renewal pipelines, and customer activity in CRM platforms
Requirements
What you’ll need- 5–8 years of experience in Account Management, Customer Success, Client Services, or another customer-facing role
- Demonstrated success managing enterprise-level B2B customer relationships
- Experience coordinating complex projects, deliverables, timelines, and stakeholder communication across multiple functions
- Experience supporting customer retention, contract renewals, and account growth initiatives
- Strong communication, organizational, and project management skills
- Experience utilizing CRM tools to manage customer activity, forecasts, and account plans
- Candidates from Central or Eastern Time zones are preferred
Benefits
Comp & perks- Bonus Pay eligibility
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- On-the-job learning, coaching, and development
- Skill-building opportunities
- Reasonable accommodation for disabilities during application, interview, and employment processes
