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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales administration capabilities with a focus on customer satisfaction, effective order management, and collaboration within a team. Proficient in utilizing IT tools and maintaining organized processes to ensure timely deliveries and resolution of discrepancies.
Highest-signal resume keywords
Sales Administration ExperienceCustomer FocusOrder ManagementMicrosoft Office ProficiencyERP Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales AdministrationOrder ProcessingCase Follow-UpDispute ResolutionInvoicing
Soft Skills
Positive AttitudeTeam CollaborationOrganizational Skills
Tools & Technologies
Microsoft OfficeERP Systems
Industry Keywords
Customer SatisfactionLogistics CoordinationRelationship Building
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Perform all sales administration activities while ensuring the highest level of customer satisfaction
- Enter orders and arrange deliveries
- Track cases through invoicing
- Follow project orders through to the manufacturer file
- Handle disputes
- Act as the liaison between customers, Accounts Receivable, the logistics team based in Berlin, and sales representatives
- Manage and process orders through the systems
- Resolve discrepancies
- Maintain close contact with all involved parties to ensure timely and accurate deliveries
- Assist customers as needed
- Collaborate with a team of nine people reporting to the Customer Service Manager
Requirements
What you’ll need- Minimum of a two-year post-secondary degree and fluent English
- Three to five years of experience in sales administration
- Practical knowledge of IT tools, including Microsoft Office and ERP systems
- Positive attitude
- Ability to work effectively in a team environment
- Strong customer focus
- Thorough and organized approach to case follow-up
- Two-year degree with at least two years of relevant professional experience
- Positive mindset and customer focus
- Willingness to work as part of a team and commitment to customers, building strong relationships with people
Benefits
Comp & perks- 25 days of paid vacation and 15 additional leave days (including three days designated by management)
- 13-month salary
- Annual performance-based variable bonus
- Comprehensive and highly competitive benefits, including works council benefits (CSE), health insurance, laptop, meal vouchers, profit-sharing, and incentive bonuses
- Hybrid work arrangement
- Onboarding, training, and professional development programs
- Health insurance
- Company car
- Laptop
- Smartphone
- Meal vouchers
- Profit-sharing
- Professional and personal onboarding, training, and development programs
- Work in an international environment
- Varied and motivating work in the growing water market