Customer Success Architect

Veralto

. Guide customer onboarding and implementation, coordinate milestones, and keep customers moving toward value.

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and implementation within a SaaS environment, effectively managing project scope and priorities while building trusted relationships with clients. Strong communication and problem-solving skills are essential for advocating for customer needs and enhancing the overall customer experience.

Highest-signal resume keywords

Customer Success ExperienceProject CoordinationSaaS ImplementationInterpersonal SkillsClient-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingImplementation ManagementProject Scope ClarificationWorkflow IntegrationProblem-Solving

Soft Skills

Clear CommunicationRelationship BuildingPriority Management

Certifications & Qualifications

B.S. or B.A. Degree

Industry Keywords

Food and BeverageQualityR&DSupply ChainCustomer Workflows

About the role

Key responsibilities & impact

Guide customer onboarding and implementation, coordinate milestones, and keep customers moving toward value.
Clarify project scope, manage competing priorities, and coordinate smooth handoffs.
Connect TraceGains product capabilities to customer workflows and build confidence in new ways of working.
Advocate for customers by addressing concerns and resetting expectations when implementation needs differ from agreed scope.
Partner with Customer Success, Sales, Support, Product, and R&D, engaging services or advanced-configuration specialists when needed.
Build trusted relationships with customer users and executive sponsors through clear communication and practical problem-solving.
Grow product expertise and share customer insights to strengthen implementation practices and improve the customer experience.

Requirements

What you’ll need

B.S. or B.A. degree is strongly preferred.
3 to 5 years of client-facing experience, with a customer success background and a passion for helping customers achieve their goals.
Strong project-coordination and interpersonal skills, including the ability to manage priorities, clarify scope, and navigate challenging customer conversations constructively.
10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc.; may include overnight stays.
Experience guiding customer implementations, especially onboarding or implementing customers in a SaaS environment.
Food and beverage, quality, R&D, supply chain, or related technical experience that helps understand customer workflows.

Benefits

Comp & perks

Bonus Pay eligibility
Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k) for eligible employees
Reasonable accommodation for individuals with disabilities
Opportunities to deepen skillset, pursue ambitions, and grow career