Customer Success Architect

Veralto

. Guide customer onboarding and implementation, coordinate milestones, and keep customers moving toward value.

Posted 10/30/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $80,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and implementation within a SaaS environment, effectively managing project scope and priorities while building trusted relationships with clients. Strong communication and problem-solving skills are essential for advocating for customer needs and enhancing the overall customer experience.

Highest-signal resume keywords

Customer Success ExperienceProject CoordinationSaaS ImplementationInterpersonal SkillsFood And Beverage Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingImplementation ManagementProject Scope ClarificationWorkflow AnalysisProblem-Solving

Soft Skills

Clear CommunicationRelationship BuildingConstructive Navigation Of Customer Conversations

Industry Keywords

Food And BeverageQualityResearch And DevelopmentSupply Chain

About the role

Key responsibilities & impact

Guide customer onboarding and implementation, coordinate milestones, and keep customers moving toward value.
Clarify project scope, manage competing priorities, and coordinate smooth handoffs.
Connect TraceGains product capabilities to customer workflows and build confidence in new ways of working.
Advocate for customers by listening closely, addressing concerns, and resetting expectations when implementation needs differ from agreed scope.
Partner with Customer Success, Sales, Support, Product, and R&D, and engage services or advanced-configuration specialists when needed.
Build trusted relationships with customer users and executive sponsors through clear communication and practical problem-solving.
Grow product expertise and share customer insights to strengthen implementation practices and improve the customer experience.

Requirements

What you’ll need

3 to 5 years of client-facing experience, with a customer success background and a passion for helping customers achieve their goals.
Strong project-coordination and interpersonal skills, including the ability to manage priorities, clarify scope, and navigate challenging customer conversations constructively.
10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc.; may include overnight stays.
Experience guiding customer implementations, especially onboarding or implementing customers in a SaaS environment.
Food and beverage, quality, R&D, supply chain, or related technical experience that helps you understand customer workflows.

Benefits

Comp & perks

Bonus Pay eligibility
Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)