Director, Inside Sales, Customer Service

Veralto

. Lead an international inside sales and customer service team .

Posted 10/16/2026full-timeFort Collins • Colorado • United StatesLead💰 $165,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading international inside sales and customer service teams while driving process improvement and operational excellence. Proficient in utilizing CRM systems and commercial analytics to enhance sales effectiveness and customer satisfaction.

Highest-signal resume keywords

Leadership DevelopmentProcess ImprovementCRM ProficiencyCommercial OperationsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceInside SalesCommercial OperationsSales AnalyticsOperational ExcellenceOrganizational ChangeTeam DevelopmentLead ManagementTender ProcessesBid Processes

Soft Skills

CoachingCollaborationCommunicationProblem SolvingCustomer Insights

Tools & Technologies

CRM SystemsCommercial AnalyticsCustomer Service Platforms

Industry Keywords

Global EnvironmentMulti-Site LeadershipContinuous ImprovementDigital TransformationCustomer Satisfaction

About the role

Key responsibilities & impact

Lead an international inside sales and customer service team
Build leadership capability through coaching and development across multiple regions and time zones
Establish service standards and use customer insights and performance data to improve responsiveness, order accuracy, issue resolution, and customer satisfaction
Improve lead management, qualification, tender and bid processes, opportunity routing, and account coverage
Use CRM and commercial analytics to strengthen pipeline visibility, forecasting, sales effectiveness, and insight into customer and commercial activity
Create scalable processes and standard work across the global organization
Apply continuous improvement and commercial excellence practices to simplify work, eliminate friction, and identify automation and digital transformation opportunities
Partner with Commercial Leadership, Service, Operations, Marketing, Product Management, Finance, and Commercial Operations
Bring customer and inside sales/customer service perspectives into commercial strategy and business decisions
Travel internationally up to 25%

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Engineering, or a related field
10+ years of experience in customer service, inside sales, commercial operations, or related commercial leadership roles
7+ years of experience leading and developing teams in a global or multi-site environment
Demonstrated experience building, scaling, or transforming customer service, inside sales, or commercial support organizations
Experience leading process improvement, operational excellence, and/or organizational change initiatives
Proficiency with CRM systems, sales analytics, and customer service platforms
Ability to travel up to 25%

Benefits

Comp & perks

Professional onboarding and training options
Career coaching and development opportunities
Day 1 Health, dental, vision and 401(k) with company match
Global leadership exposure and the opportunity to lead an international team
High-impact role with direct influence on commercial strategy and customer experience
Purpose-driven work supporting the future of water resource management
Paid time off
Medical/dental/vision insurance
401(k)