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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical expertise in troubleshooting, diagnostics, and mechanical knowledge, with a focus on providing field service support for process sensors and instrumentation. Capable of managing customer relationships and performing installations and training in diverse environments.
Highest-signal resume keywords
Troubleshooting & DiagnosticsMechanical KnowledgeElectrical SkillsIndustrial Instrumentation ExperienceCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingDiagnosticsMechanical KnowledgeElectrical SkillsIndustrial InstrumentationPLC Equipment CommunicationField Service ReportingInstallation & CalibrationProcess SensorsWater Analysis Instrumentation
Soft Skills
Good Communication Skills
Tools & Technologies
Microsoft WindowsMicrosoft Office
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Field ServiceTechnical SupportCustomer SupportService ReportsLead Generation
About the role
Key responsibilities & impact- Conduct service, repair, and/or installation of products or IT solutions at customer sites
- Perform electrical and mechanical testing in accordance with maintenance contracts
- Diagnose system failures and determine the most cost-effective solution
- Escalate complex issues to higher-level technical support or quality reporting systems
- Respond to customer support calls within the Northeastern U.S. territory
- Provide technical support and field service for In-Situ Process Sensors and Analyzers, including In-Situ, ChemScan, and Partech products
- Perform on-site installation, calibration, and training for process sensors and online water analysis instrumentation
- Assist customers with product reliability through remote and on-site service and replacement parts
- Coordinate with site owners and contractors for successful equipment installation
- Manage regional customer relationships
- Assist the Regional Sales Manager with technical support and pilot/demo projects
- Attend regular product and application training at an In-Situ Process facility
- Maintain accurate field service kit inventory
- Write detailed service reports covering troubleshooting, parts used, and analyzer data
- Review unmet customer needs, promote service offerings, and support lead generation and service-job closure
Requirements
What you’ll need- High School Diploma or GED Preferred
- 2 years experience in Troubleshooting & Diagnostics
- Mechanical Knowledge
- Strong technical background with good mechanical and electrical skills
- Completed a chemistry course with basic understanding
- Experience with industrial instrumentation including basic knowledge of PLC equipment communication
- Good communication skills
- Proficient in Microsoft Windows and Office
- Ability to travel approximately 75% of the time to customer sites
- Ability to travel with and lift/carry field service supply kit weighing between 50–65 pounds
- Must be able to complete tasks in noisy environments
- Ability to work in adverse conditions like inclement weather and extreme temperatures
- Intermediate physical activity involving lifting, bending, squatting, walking, and going up and down stairs
Benefits
Comp & perks- Professional onboarding and training options
- Career coaching and development opportunities
- Health benefits
- 401(k)
- Bonus Pay
- Paid time off
- Medical, dental, and vision insurance