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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in preventative maintenance, technical diagnostics, and customer service within municipal and industrial settings. Proficient in executing service reports and adhering to safety practices while traveling to various customer sites.
Highest-signal resume keywords
Preventative MaintenanceTechnical DiagnosticsField Service ExperienceCustomer ServiceMechanical Aptitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Preventative MaintenanceTechnical DiagnosticsCalibrationRepairInstrumentationService ReportingAdministrative ActivitiesHazardous Location ComplianceDriving LicenseTravel Management
Soft Skills
Customer Experience PromotionCommunication
Certifications & Qualifications
HS DiplomaAssociates Degree (Preferred)
Industry Keywords
Municipal FacilitiesIndustrial FacilitiesWastewater TreatmentDrinking Water TreatmentChemical ManufacturingFood ProcessingRefineriesField ServiceTechnical SupportService-Related Problems
About the role
Key responsibilities & impact- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation
- Promote a positive customer experience and serve as the on-site customer contact for technical and service-related problems
- Work in municipal and industrial settings, including drinking water and wastewater treatment facilities, refineries, chemical manufacturing plants, and food and beverage processing facilities
- Submit prompt, accurate service reports affecting billing, inventory, instrument history, and instrument failure
- Follow safe work practices according to company policy
- Execute administrative activities supporting service visits
- Travel daily to customer sites throughout the territory
- Support Hach customers across municipal and industrial facilities
- Report to the Field Service Manager
Requirements
What you’ll need- HS Diploma required; Associates/technical degree preferred, or a combination of education and experience
- 2+ years of field service experience and/or customer-facing roles preferred
- Mechanical aptitude
- Experience with preventative maintenance and technical diagnostics/repair
- Valid driver's license and clean driving record
- Ability to rent a car and/or hotel rooms under applicable state law
- Daily travel to customer sites, typically within a 2-hour radius of the home office
- 75% of weekly travel may include overnight stays
- Occasional travel to other states within the region, with trips lasting up to one week
- Ability to work in NEC hazardous locations (Class I Division 2) may be involved
Benefits
Comp & perks- Professional onboarding and training: 8 weeks in the field with a dedicated trainer and 2 weeks classroom-based training in Loveland, CO
- Career coaching and development opportunities
- 3 days off per week; 4 shifts per week at 10-hour days after training
- Company car with maintenance and fuel paid
- Company cell phone
- Corporate credit card for company expenses
- Medical/dental/vision insurance
- 401(k) with company matching
- PTO up to 17 days a year
- 48 hours of Paid Sick Leave
- Hach Bonus: up to 6% of the yearly salary, paid out quarterly
- Dedicated support staff
- Growth and development opportunities
- Company-paid travel, accommodations, and meals for overnight stays
- Paid time off