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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contract renewal processes, pricing calculations, and order management within a B2B environment. Proficient in utilizing Salesforce and Microsoft Office tools to manage and report on renewal opportunities effectively.
Highest-signal resume keywords
Contract Renewal ManagementSalesforce ProficiencyPricing CalculationB2B Customer ServiceFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract AdministrationOrder ManagementPricing QuotationSubscription AdjustmentsPerpetual-to-Subscription Conversions
Soft Skills
CommunicationCoordinationAnticipation
Tools & Technologies
SalesforceMicrosoft ExcelMicrosoft OutlookMicrosoft Teams
Industry Keywords
B2B EnvironmentService ContractsChannel PartnersResellersContract Amendments
About the role
Key responsibilities & impact- Prepare service contract renewal proposals for software and hardware using existing contract data and established processes
- Act as the main point of contact for resellers across Eastern Europe, the Middle East and Africa on renewal pricing, contract status and order processing
- Anticipate upcoming renewals and move them through internal and partner steps to prevent contract lapses
- Coordinate contract amendments, co-terming requests and subscription adjustments with Sales, Aftercare, Finance and Order Management
- Prepare and validate pricing calculations and quotations, including perpetual-to-subscription conversions
- Keep renewal opportunities accurate and up to date in Salesforce using new quoting and ordering tools
- Report to the Team Leader EMEA Renewals
Requirements
What you’ll need- Bachelor’s degree or equivalent professional experience
- 1+ years of experience in an administrative, sales support, order management, contract administration or customer service role in a B2B environment
- Fluency in English, both written and spoken
- Working knowledge of Microsoft Office, particularly Excel, Outlook and Teams
- Experience working with a CRM system, preferably Salesforce
- Previous experience in contract renewals, service contracts or subscriptions, ideally working with resellers or channel partners is a plus
- French language skills are a plus
Benefits
Comp & perks- Vibrant, inclusive, global team environment
- Opportunities to deepen your skillset, pursue your ambitions, and grow your career
- Valuable career development opportunities
- Diverse and inclusive workplace
