IT Head – D365

Veranova

. Serve as the primary functional support lead for Operations-related D365 F&O modules, including Supply Chain, Manufacturing, Inventory, Procurement, and Warehouse Management .

Posted 10/31/2026full-timeUnited StatesLead💰 $130,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and configuring Microsoft Dynamics 365 Finance & Operations, with a strong focus on Supply Chain, Manufacturing, and Warehouse Management modules. Ensures compliance with GxP regulations and fulfills Computer System Validation responsibilities while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Microsoft Dynamics 365 Finance & Operations ConfigurationGxP Compliance ExperienceComputer System Validation (CSV)Supply Chain Management SupportUser Acceptance Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Dynamics 365 F&OConfiguration UpdatesRoot Cause AnalysisFunctional ResolutionImpact AssessmentsTest Execution SupportProcess ImprovementOperational ContinuityChange ManagementFunctional Documentation

Soft Skills

Relationship BuildingCommunicationUser CoachingProblem SolvingCollaboration

Tools & Technologies

BarTender ApplicationZebra Handheld DevicesERP SystemsShop Floor TechnologiesKnowledge Base Articles

Industry Keywords

CDMOPharmaceuticalLife SciencesRegulated SystemsPost-Go-Live Support

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary functional support lead for Operations-related D365 F&O modules, including Supply Chain, Manufacturing, Inventory, Procurement, and Warehouse Management
Provide hands-on, on-site support to business users, including issue triage, root cause analysis, and functional resolution
Perform configuration updates and introduce new system configurations in D365 F&O in alignment with approved change and validation processes
Act as the first point of escalation for site-level ERP incidents and service requests, coordinating with centralized IT, AMS partners, and the global D365 team
Provide functional support to other manufacturing or operational sites when global priorities, system incidents, or project needs require
Translate operational issues into functional requirements, defect descriptions, or enhancement requests
Support labels, barcode scanners, and shop floor technologies integrated with D365 F&O
Coordinate with infrastructure teams and vendors to ensure end-to-end operational continuity
Ensure system support, configuration changes, and enhancements comply with GxP regulations and internal quality standards
Fulfill Computer System Validation responsibilities, including impact assessments, test execution support, documentation, and alignment with CDMO regulatory expectations
Partner with Quality, Validation, and Compliance teams to keep ERP and integrated systems in a validated state
Build relationships with site Operations leadership and frontline users
Identify process gaps, system inefficiencies, and user pain points; recommend and drive functional improvements
Support user acceptance testing, regression testing, and validation of fixes or enhancements
Communicate system status, risks, and improvement initiatives to site and functional leadership
Ensure alignment between site priorities and enterprise IT standards, governance, and global D365 operating models
Deliver user coaching and support, reinforcing best practices and proper system usage
Support change management activities, including communication, training coordination, and go-live readiness
Maintain functional documentation, validation artifacts, and knowledge base articles

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Business, Operations, or related field (or equivalent experience) with 8+ years of experience
Mandatory hands-on experience supporting and configuring Microsoft Dynamics 365 Finance & Operations
Mandatory GxP experience supporting regulated systems within a CDMO, pharmaceutical, or life sciences environment
Experience fulfilling Computer System Validation (CSV) requirements
Working knowledge of BarTender application and Zebra handheld devices
Ability to work effectively within a global D365 ERP team and support multiple sites as priorities require
Experience supporting Supply Chain, Manufacturing, or Warehouse Management modules in D365 F&O is preferred
Experience operating in post-go-live, hypercare, or steady-state ERP support models is preferred
Prior experience acting as a site IT lead or IT business partner is preferred
Applicants must be authorized to work in the United States without further employer sponsorship

Benefits

Comp & perks

Annual incentive bonus program
Comprehensive health and wellness benefits
Mental health resources and wellness programs
Generous PTO and holiday pay policies
401(k) Plan with company match
LinkedIn Learning, workshops, conferences, and mentorship
Tuition Assistance for Undergraduate and Graduate degree programs