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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resolving complex customer issues and engineering solutions on the Vercel platform, with a strong focus on technical writing and documentation. Capable of collaborating with cross-functional teams to enhance internal tools and processes while providing mentorship and guidance.
Highest-signal resume keywords
Hands-On Experience With VercelTechnical Support ExperienceFrontend Development With React/Next.jsTechnical Writing For Public DocumentationWorkflow Automation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProblem-SolvingTechnical WritingFrontend DevelopmentWeb Services DevelopmentLLM-Powered Application DevelopmentAutomationDocumentation ImprovementInternal Tool DevelopmentCustomer Support
Soft Skills
Clear CommunicationMentoringCollaborationProactive Problem-SolvingAdaptability
Tools & Technologies
VercelV0ReactNext.jsAgentic Services
Industry Keywords
Customer SuccessTechnical SupportWeb DevelopmentAI ApplicationsRemote Work
Tech Stack
Tools & technologiesJavaScriptNext.jsReact
About the role
Key responsibilities & impact- Resolve customer concerns and engineer solutions that help Vercel customers get the most out of the platform.
- Solve technically complex customer cases.
- Troubleshoot issues alongside Engineering and drive fixes and mitigations.
- Partner with Product, Solutions, and Customer Success to provide internal and external guidance.
- Develop and improve internal tools and scripts to increase team efficiency.
- Specialize in v0 and act as a domain owner within the team.
- Improve documentation and create runbooks, guides, and internal processes.
- Assist Customer Success Managers with Enterprise requests and escalations.
- Provide feedback and mentor other team members.
- Participate in an occasional weekend or holiday on-call rotation as part of the global coverage model.
Requirements
What you’ll need- Hands-on experience using Vercel and v0 as a platform.
- Modern development and architecture experience in the AI or web space, such as building LLM-powered apps, web services, or production web applications.
- Prior customer support experience in a technical role, including troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
- Ability to explain complex systems clearly.
- Comfort working with a fully remote, globally distributed team.
- Willingness to participate in a weekend/holiday on-call rotation.
- Frontend development experience such as React/Next.js is a bonus.
- Technical writing for public docs or developer education is a bonus.
- Experience automating workflows with agentic services is a bonus.
Benefits
Comp & perks- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.