Customer Success Manager

Verifiable

. Own the customer relationship from implementation hand-off through renewal and expansion .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, driving retention and adoption of complex technical products, and aligning customer goals with business objectives. Proficient in leveraging APIs and advanced tools to enhance customer experience and deliver measurable value.

Highest-signal resume keywords

Customer Success ManagementAPI KnowledgeSalesforce ProficiencyStakeholder EngagementTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementAPI IntegrationTechnical Product AdoptionData AnalysisCustomer Advocacy

Soft Skills

Excellent CommunicationRelationship BuildingProblem SolvingOwnershipAdaptability

Tools & Technologies

SalesforceSlackGSuiteJiraNotion

Industry Keywords

Enterprise SaaSHealthcare SaaSCredentialingCompliance

About the role

Key responsibilities & impact

Own the customer relationship from implementation hand-off through renewal and expansion
Keep CRM data accurate and up to date
Drive retention, adoption, value delivery, and customer advocacy
Understand customers’ business goals, initiatives, and use cases and tailor guidance
Develop advanced knowledge of Verifiable’s API, Salesforce, and native AI products
Drive adoption of complex technical products and improve customer ROI
Lead Quarterly Business Reviews with executive stakeholders
Show ROI, align business objectives, share product updates, and prepare for renewals
Identify customer risks and barriers to value, diagnose root causes, and lead remediation and recovery plans
Collect product feedback and translate customer needs into input for Product and Development teams
Contribute to initiatives improving the CSM function and customer experience
Collaborate with Product, Support, and Sales to deliver customer value and build long-term relationships

Requirements

What you’ll need

3+ years in customer success or account management, preferably in enterprise SaaS
Proven experience building relationships with C-level, VP and Director-level stakeholders
Strong technical aptitude; comfortable explaining APIs, integrations, and implementation concepts at a high level
Ability to prioritize, work independently, and manage a large book of customers
Deep tech stack experience, including leveraging AI, with Slack, GSuite, Jira, and Notion fluency
Thrives in a fast-moving, rapidly changing environment
Excellent verbal and written communication with internal and external teams
Strong sense of ownership and track record of driving excellent customer outcomes
Hands-on Salesforce knowledge, including custom configurations and integrations (nice to have)
Experience in healthcare, credentialing, or compliance-focused SaaS (nice to have)

Benefits

Comp & perks

Health coverage options for employees and their families
Unlimited PTO
Startup equity
Fully distributed work-from-home arrangement in eligible US states
Company-issued MacBook and accessories
Google Workspace, Notion, Claude, and other company-wide AI tools