Verifiable

Customer Success Manager

• Own the customer relationship from implementation hand-off through renewal and expansion
• Keep CRM data accurate and up to date
• Drive retention, adoption, value delivery, and customer advocacy
• Understand customers’ business goals, initiatives, and use cases and tailor guidance
• Develop advanced knowledge of Verifiable’s API, Salesforce, and native AI products
• Drive adoption of complex technical products and improve customer ROI
• Lead Quarterly Business Reviews with executive stakeholders
• Show ROI, align business objectives, share product updates, and prepare for renewals
• Identify customer risks and barriers to value, diagnose root causes, and lead remediation and recovery plans
• Collect product feedback and translate customer needs into input for Product and Development teams
• Contribute to initiatives improving the CSM function and customer experience
• Collaborate with Product, Support, and Sales to deliver customer value and build long-term relationships

Explore Customer Success Manager at Verifiable. Review requirements and application details.

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Customer Success Manager