Head of Customer Success – Payer & Employer

Verily

. Lead a team of Account Managers who onboard, maintain and grow customer accounts for the Care Delivery business .

Posted 10/7/2026full-timeRemote • United StatesLead💰 $137,000 - $205,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within the healthcare sector, with a focus on building executive relationships and driving product adoption. Proven ability to lead teams, track performance metrics, and develop tailored strategies for client engagement and retention.

Highest-signal resume keywords

Healthcare Industry ExperienceClient Relationship ManagementAccount ManagementTeam LeadershipBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementMetrics TrackingProgram GovernanceDigital Health SalesAnalytic Skills

Soft Skills

Communication SkillsCritical ThinkingProblem Solving

Certifications & Qualifications

MBA

Industry Keywords

Health PlansPayer ExperienceEmployer BenefitsInsurance IndustryAccount Playbook

About the role

Key responsibilities & impact

Lead a team of Account Managers who onboard, maintain and grow customer accounts for the Care Delivery business
Deepen customer relationships, increase product utilization, and grow adoption of new products and services across health plans, healthcare providers, employers, and third-party partners
Drive retention and growth of Care Delivery solutions by ensuring customers have the right services, support, and program governance
Develop and maintain executive relationships with account leaders
Track and report metrics related to customer experience, implementation progress, customer health, retention, renewal, and expansion
Standardize the account playbook covering onboarding, training, customer success management, renewals, QBR execution, and advocacy capabilities
Partner with the account management team to tailor account playbooks to customer needs
Recruit, train, and develop account managers to achieve Care Delivery customer success metrics

Requirements

What you’ll need

7+ years of experience in healthcare, employer benefits or insurance industries
Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector
Excellent listening, communication, critical thinking, and problem solving skills
Digital health / virtual care sales or account management experience
Health plan / payer experience
Strong business and financial acumen; strong problem-solving, judgment and analytic skills
Prior management experience in a fast-growing organization
MBA or related advanced degree (preferred)
Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States

Benefits

Comp & perks

Bonus
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