Director of Client Operations

Verisma

. Implement and manage multiple client accounts within an assigned territory .

Posted 10/28/2026full-timeDallas • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client accounts within the healthcare sector, utilizing financial metrics to drive performance and compliance with regulations. Proven ability to lead teams, develop business opportunities, and maintain effective communication with clients and staff.

Highest-signal resume keywords

Management Experience In HealthcareROI ExperienceRHIT CertificationClient Relationship ManagementCompliance With HIPAA Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Metrics AnalysisAccount Performance MonitoringSales Proforma DevelopmentStaff Recruitment And TrainingProblem-Solving SkillsProductivity TrackingOperational Implementation EvaluationMultitasking In Fast-Paced EnvironmentsConfidentiality MaintenanceEffective Communication

Soft Skills

Leadership SkillsDecision-Making SkillsListening SkillsSelf-MotivationResults Orientation

Tools & Technologies

Client Management SoftwarePerformance Monitoring ToolsCommunication PlatformsIT Troubleshooting Tools

Certifications & Qualifications

Bachelor’s Degree In Business/Medical ManagementValid Driver’s LicenseRHIT Certification

Industry Keywords

Healthcare ManagementClient Account ManagementLabor RegulationsOperational RegulationsVerisma Core Values

About the role

Key responsibilities & impact

Implement and manage multiple client accounts within an assigned territory
Manage client needs through regular correspondence, site visits, and telephone check-ins
Maintain and monitor account metrics to assess performance
Respond to client concerns in a timely and professional manner
Apply financial metrics including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards
Use metrics to manage client accounts and adjust staffing needs
Develop new business opportunities with existing customer bases
Partner with the sales team to pursue and close new business
Provide client support and guidance on new product and service offerings
Develop and review sales proformas and contracts and evaluate operational implementation
Recruit, hire, and train new team members
Evaluate staff performance
Troubleshoot service issues and partner with IT to resolve escalated matters
Ensure responsibilities comply with company policies and procedures
Monitor work processes for compliance with HIPAA, state and federal operational regulations, and labor regulations
Perform other duties as assigned to ensure effective department and company operations

Requirements

What you’ll need

Bachelor’s degree in Business/Medical Management
Minimum of 4 years’ management experience in a healthcare setting
ROI experience required
RHIT certification preferred
A valid driver’s license and a history of safe driving
Demonstrated leadership and decision-making skills
Ability to communicate effectively with clients, staff members and management
Ability to effectively manage others, including tracking and monitoring productivity, providing timely employee feedback, and driving desired results
Strong listening and problem-solving skills
Ability to maintain confidentiality
Self-motivated and results-oriented while working with minimal supervision
Strong computer skills
Self-starter with the ability to quickly learn new things
Ability to multitask and work in a fast-paced, dynamic environment
Ability to travel at least 75% of the time
Capable of living and promoting Verisma Core Values

Benefits

Comp & perks

Ability to travel at least 75% of the time
Valid driver’s license and a history of safe driving