Verisma

Representative

• Process assigned Care Coordination Services and Health Information Management tasks
• Evaluate medical documents and electronically file them into patient charts
• Manage orders, referrals, insurance verifications, prior authorizations, and patient medical forms
• Navigate client electronic health records (EHR) software and internal systems
• Handle high volumes of work with quality and accuracy
• Use data entry and typing skills to process work efficiently
• Cross-train in multiple EHRs to provide additional team coverage
• Follow defined filing processes and consult documentation or supervisors when needed
• Apply client protocols, Service Level Agreements, Planning Guidelines, and target transactions per hour
• Track completed work, time, and transaction counts
• Complete assigned work and report variances, delays, and resolution actions to management
• Maintain HIPAA practices and report violations
• Provide professional and courteous customer service to customers, vendors, visitors, coworkers, and management
• Attend required meetings and training
• Perform other assigned duties to support department and company operations

Care Coordination Representative

Project Manager

• Manage clients during onboarding from end-to-end and escalate issues to management
• Work with multiple departments to execute all facets of onboarding new clients
• Develop implementation processes and Standard Operating Procedures
• Manage handoff from Sales to Implementation to Operations
• Review sales sheets and analyze data to determine and communicate timelines
• Establish implementation timelines with Sales, Operations, and clients
• Track and report implementation status
• Conduct client and implementation surveys for feedback
• Develop, communicate, and distribute client-specific Statements of Work
• Coordinate day-to-day operational aspects of client onboarding and ensure project deliverables meet timelines and contract goals
• Create EMR training guides with hands-on walkthroughs for the Operations Team
• Coordinate and lead client calls with weekly updates
• Anticipate upcoming assignments and projects and schedule them with senior leadership
• Support and mentor implementation team members
• Assess workflows through client data and reporting analysis
• Troubleshoot technical difficulties and support the Implementation team
• Work directly with senior leadership and key operational management
• Protect sensitive data
• Support automation and software integration initiatives
• Promote Verisma company values
• Perform other duties as assigned to ensure effective department and company operation

Care Coordination Representative

Implementation Project Manager