Director of Client Operations

Verisma

. Implement and manage multiple client accounts within an assigned territory .

Posted 10/23/2026full-timeThe Villages • Florida • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client accounts within the healthcare sector, utilizing financial metrics to drive performance and ensure compliance with regulations. Proven ability to lead teams, develop business opportunities, and maintain effective communication with clients and staff.

Highest-signal resume keywords

Management Experience In HealthcareROI ExperienceRHIT CertificationClient Relationship ManagementCompliance With HIPAA Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Metrics AnalysisAccount Performance MonitoringSales Proforma DevelopmentStaff Recruitment And TrainingTroubleshooting Service Issues

Soft Skills

Leadership SkillsEffective CommunicationProblem-Solving SkillsSelf-MotivatedMultitasking Ability

Tools & Technologies

Client Management SoftwarePerformance Tracking Tools

Certifications & Qualifications

RHIT Certification

Industry Keywords

Healthcare ManagementLabor RegulationsClient SupportBusiness DevelopmentVerisma Core Values

About the role

Key responsibilities & impact

Implement and manage multiple client accounts within an assigned territory
Manage client needs through regular correspondence, site visits and telephone check-ins
Maintain and monitor account metrics to assess performance
Respond to client concerns in a timely and professional manner
Apply financial metrics including revenue mix, revenue per business day, labor per payroll day and labor productivity standards
Use metrics to manage client accounts and adjust staffing needs
Develop new business opportunities with existing customer bases
Partner with the sales team to pursue and close new business
Provide client support and guidance on new products and services
Develop and review sales proformas and contracts and evaluate operational implementation
Recruit, hire and train new team members
Evaluate staff performance
Troubleshoot service issues and partner with IT on escalated matters
Ensure compliance with company policies, HIPAA, applicable state and federal regulations, and labor regulations
Perform other duties to ensure effective department and company operations

Requirements

What you’ll need

Bachelor’s degree in Business/Medical Management
Minimum of 4 years’ management experience in a healthcare setting
ROI experience required
RHIT certification preferred
A valid driver’s license and a history of safe driving
Demonstrated leadership and decision-making skills
Ability to communicate effectively with clients, staff members and management
Ability to effectively manage others, including tracking and monitoring productivity, providing timely feedback to employees and driving desired results
Strong listening and problem-solving skills
Ability to maintain confidentiality
Self-motivated and results-oriented while working with minimal supervision
Strong computer skills
Self-starter with the ability to quickly learn new things
Ability to multitask and work in a fast-paced, dynamic environment
Ability to travel at least 75% of the time
Capable of living and promoting Verisma Core Values