Director of Client Operations

Verisma

. Implement and manage multiple client accounts within an assigned territory .

Posted 10/28/2026full-timeVirginia • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and decision-making skills in managing client accounts and team performance within a healthcare setting. Proficient in applying financial metrics and ensuring compliance with HIPAA and operational regulations while driving business growth and client satisfaction.

Highest-signal resume keywords

Bachelor’s Degree In Business/Medical Management4 Years’ Management Experience In HealthcareROI ExperienceRHIT Certification PreferredStrong Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Metrics ApplicationAccount ManagementPerformance MonitoringSales Pro Forma DevelopmentStaff Recruitment And TrainingTroubleshooting Service IssuesCompliance MonitoringProductivity TrackingClient SupportOperational Implementation Evaluation

Soft Skills

Leadership SkillsEffective CommunicationProblem-Solving SkillsSelf-MotivatedMultitasking Ability

Certifications & Qualifications

RHIT CertificationValid Driver’s License

Industry Keywords

Healthcare ManagementHIPAA ComplianceClient Account ManagementRevenue MixLabor Productivity Standards

About the role

Key responsibilities & impact

Implement and manage multiple client accounts within an assigned territory
Manage client needs through regular correspondence, site visits, and telephone check-ins
Maintain and monitor account metrics to assess performance
Respond to client concerns in a timely and professional manner
Apply financial metrics including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards
Use metrics to manage client accounts and adjust staffing needs
Develop new business opportunities with existing customer bases
Partner with the sales team to pursue and close new business
Provide client support and guidance related to new products and services
Help develop and review sales pro formas and contracts and evaluate operational implementation
Recruit, hire, and train new team members
Evaluate staff performance
Troubleshoot service issues and partner with IT to resolve escalated matters
Carry out responsibilities according to company policies and procedures
Monitor work processes for compliance with HIPAA, state and federal operational regulations, and labor regulations
Perform other duties as assigned to ensure effective department and company operations

Requirements

What you’ll need

Bachelor’s degree in Business/Medical Management
Minimum of 4 years’ management experience in a healthcare setting
ROI experience required
RHIT certification preferred
A valid driver’s license and a history of safe driving
Demonstrated leadership and decision-making skills
Ability to communicate effectively with clients, staff members and management
Able to effectively manage others, including tracking and monitoring productivity, providing timely feedback to employees, and driving desired results
Strong listening and problem-solving skills
Ability to maintain confidentiality
Self-motivated and results-oriented while working with minimal supervision
Strong computer skills
Self-starter with the ability to quickly learn new things
Ability to multitask and work in a fast-paced, dynamic environment
Ability to travel at least 75% of the time
Capable of living and promoting Verisma Core Values