Implementation Project Manager

Verisma

. Manage clients during onboarding from end-to-end and escalate issues to management .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding management, including the development of implementation processes and Standard Operating Procedures. Proficient in utilizing data analytics to inform decision-making and ensure project deliverables align with timelines and contract goals.

Highest-signal resume keywords

Client Onboarding ManagementData Analysis and ReportingEHR ExperienceImplementation Process DevelopmentTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisImplementation Process DevelopmentProject ManagementWorkflow AssessmentEHR Systems

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsMentoring Skills

Tools & Technologies

EHR (e.g. Athena, eCW, NextGen, Allscripts, GE Centricity, EPIC, Cerner, Meditech)EMR Training Guides

Certifications & Qualifications

Bachelor's Degree in Healthcare Technology or Business ManagementValid Driver's License

Industry Keywords

Release of InformationHealth Information ManagementClient SurveysAutomation Initiatives

About the role

Key responsibilities & impact

Manage clients during onboarding from end-to-end and escalate issues to management
Work with multiple departments to execute all facets of onboarding new clients
Develop implementation processes and Standard Operating Procedures
Manage handoff from Sales to Implementation to Operations
Review sales sheets and analyze data to determine and communicate timelines
Establish implementation timelines with Sales, Operations, and clients
Track and report implementation status
Conduct client and implementation surveys for feedback
Develop, communicate, and distribute client-specific Statements of Work
Coordinate day-to-day operational aspects of client onboarding and ensure project deliverables meet timelines and contract goals
Create EMR training guides with hands-on walkthroughs for the Operations Team
Coordinate and lead client calls with weekly updates
Anticipate upcoming assignments and projects and schedule them with senior leadership
Support and mentor implementation team members
Assess workflows through client data and reporting analysis
Troubleshoot technical difficulties and support the Implementation team
Work directly with senior leadership and key operational management
Protect sensitive data
Support automation and software integration initiatives
Promote Verisma company values
Perform other duties as assigned to ensure effective department and company operation

Requirements

What you’ll need

Bachelor's degree in Healthcare Technology, Business Management, or other related field preferred
5+ years experience in the healthcare or related field
2+ years experience in management or supervisory experience
Extensive knowledge of commonly used concepts, practices, and procedures within the Release of Information industry and the Health Information Management industry
EHR (e.g. Athena, eCW, NextGen, Allscripts, GE Centricity, EPIC, Cerner, Meditech, EDM, etc.) and/or clinical experience preferred
Excellent interpersonal skills, especially when dealing with clients, senior executives, sales teams, and business partners
Proven ability using data and analytics to inform and influence decision-making
Valid driver's license with a safe driving history
Ability to travel to assigned accounts, up to 50%, as needed