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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client onboarding processes and developing Standard Operating Procedures while effectively coordinating with Sales, Operations, and senior leadership. Proficient in utilizing data analytics to inform decision-making and enhance implementation strategies in the healthcare technology sector.
Highest-signal resume keywords
Implementation Process DevelopmentClient Onboarding CoordinationData Analysis and ReportingHealthcare Technology ExperienceManagement and Supervisory Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Standard Operating ProceduresData AnalysisEHR SystemsClient-Specific Statements of WorkWorkflow AssessmentTechnical TroubleshootingAutomation InitiativesSoftware IntegrationsProject DeliverablesClient Surveys
Soft Skills
Interpersonal SkillsMentoringCommunicationLeadershipClient Relationship Management
Tools & Technologies
EHR (Athena, eCW, NextGen, Allscripts, GE Centricity, EPIC, Cerner, Meditech)EMR Training Guides
Industry Keywords
Release of InformationHealth Information ManagementHealthcare TechnologyClient FeedbackOperational Management
About the role
Key responsibilities & impact- Develop implementation process including Standard Operating Procedures
- Manage handoff from Sales to Implementation to Operations
- Review sales sheet and analyze data to determine and communicate timelines
- Establish implementation timelines by coordinating with Sales, Operations, and the Client
- Track and report implementation status
- Conduct client and implementation surveys for feedback
- Develop, communicate, and distribute client-specific Statements of Work
- Coordinate day-to-day operational aspects of client onboarding to meet project deliverables and contract goals
- Create EMR training guides with hands-on walkthroughs for the Operations Team
- Coordinate and lead client calls with weekly updates
- Anticipate assignments and projects and work with senior leadership to schedule them
- Support and mentor implementation team members
- Assess workflows through analysis of client data and reporting
- Troubleshoot technical difficulties and support the Implementation team
- Work directly with senior leadership and key operational management
- Protect sensitive data
- Support technical initiatives relating to automation and software integrations
- Live by and promote Verisma company values
- Perform other duties as assigned to ensure effective department and company operations
Requirements
What you’ll need- Bachelor’s degree in Healthcare Technology, Business Management, or other related field preferred
- 5+ years experience in the healthcare or related field
- 2+ years experience in management or supervisory experience
- Extensive knowledge of commonly used concepts, practices, and procedures within the Release of Information industry and the Health Information Management industry
- EHR (e.g. Athena, eCW, NextGen, Allscripts, GE Centricity, EPIC, Cerner, Meditech, EDM, etc.) and/or clinical experience preferred
- Excellent interpersonal skills, especially when dealing with clients, senior executives, sales teams, and business partners
- Proven ability using data and analytics to inform and influence decision-making
