Head of Digital and IT Services

Verista, Inc.

. Own and develop a core service line within Verista .

Posted 10/20/2026full-timeRemote • United StatesLead💰 $135,000 - $265,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing service lines within the pharmaceutical and biotech sectors, with a strong focus on compliance with FDA regulations and ISO standards. Proven ability to lead project management efforts, drive revenue growth, and develop strategic client relationships.

Highest-signal resume keywords

GMP Regulated Environment ExperienceFDA Regulations ExpertiseProfessional Services Business DevelopmentProject Management SkillsLeadership and Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementService Line DevelopmentRevenue Growth ManagementRisk ManagementGood Documentation PracticeISO 14971 KnowledgeGAMP5 KnowledgeASTM-E2500 KnowledgeISPE Guidelines KnowledgeFinancial Management

Soft Skills

Strong LeadershipExcellent Communication SkillsStrategic NegotiationCustomer Satisfaction FocusTeam Leadership

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Project

Industry Keywords

Life SciencesPharmaceuticalBiotechProfessional ServicesConsultingClient ServicesC&QRisk Analysis ToolsHigh-Growth EnvironmentPerformance Management

About the role

Key responsibilities & impact

Own and develop a core service line within Verista
Expand the service line at new customers and penetrate existing customers
Deliver and manage subject matter expert projects in the pharmaceutical and biotech space
Define service line offerings and ensure Delivery Director SME coverage
Own and align the service line go-to-market strategy with Client Services, Delivery, Sales, Marketing, and ELT
Define and manage annual service-line P&L, revenue growth targets, margin, and EBITDA
Co-own strategic account management planning and execute service expansion in designated accounts
Directly manage Delivery Directors to support service-line growth and execution
Lead technical project work, often as project or program manager
Manage day-to-day project activities to meet customer and company goals
Maintain utilization on billable client work
Own solutioning and delivery methodologies, including scalable managed-service offerings
Ensure projects and processes comply with organizational and customer policies and objectives
Support lead generation, contract scope and estimation, sales processes, and relationship development
Support growth and strategic planning for expansion across existing and new customers
Provide input on marketing, website, and growth strategies
Supervise approximately 6–8+ direct-report Delivery Directors
Complete and review performance-management plans and provide bi-annual employee reviews
Recommend merit increases and bonuses based on performance
Support career development, succession planning, training-gap identification, and resolution
Provide cross-functional direction to employees, OEMs, contractors, and clients to meet project goals and deadlines

Requirements

What you’ll need

Bachelor’s degree in technical (STEM) discipline
15+ years of experience in GMP regulated environment with direct experience managing or leading applicable service line projects in a life sciences setting
10+ years of professional services and consulting experience
7+ years of experience in professional services business development and customer relations
Expert knowledge of FDA regulations, ISPE guidelines and ISO standards
Knowledge of GAMP5
Knowledge of Good Documentation Practice (GDP) in pharmaceutical environment
Knowledge of ASTM-E2500
Knowledge of ISO 14971 risk management for medical devices
Knowledge of ISPE Applied Risk Management for C&Q
Knowledge of ISPE Science and Risk Based Approach for facilities, systems and equipment delivery
Knowledge of ICH 8, 9, 10, risk management and risk analysis tools
Holistic understanding of process systems, work-processes, optimization methods, risk management, and project management
Experience in fast-paced, high-growth, results-driven organization
Experience managing numerous projects in excess of $5MM
Prior supervisory experience managing at least 20 people and 3–5 direct reports
Ability to meet, interact, and present to C-level executives, project managers, plant engineers, supervisors, and operators
Ability to strategically negotiate with clients and employees in high-stress situations
Strong leadership, practical validation knowledge, timely project delivery, project management, cost control, and customer satisfaction track record
Ability to provide practical guidance on industry guidance and regulatory requirements
Intermediate to expert skills with Word, Excel, and Project
Excellent English communication skills, written and verbal
Ability to lead teams in stressful client-services-oriented projects
Regular travel to client sites, including air and ground travel and overnight hotel stays
Ability to work approximately 45–50 hours per week, including weekends when required
Ability to sign an Employment agreement document

Benefits

Comp & perks

High growth potential and fast-paced organization with a people-focused culture
Competitive pay plus performance-based incentive programs
Company-paid Life, Short-Term, and Long-Term Disability Insurance
Medical, Dental & Vision insurances
FSA, DCARE, Commuter Benefits
Supplemental Life, Hospital, Critical Illness and Legal Insurance
Health Savings Account
401(k) Retirement Plan (Employer Matching benefit)
Paid Time Off (Rollover Option) and Holidays
As Needed Sick Time
Tuition Reimbursement
Team Social Activities
Employee Recognition
Employee Referral Program
Paid Parental Leave and Bereavement
Senior Leadership Incentive programs