Client Services Specialist

Veritext Canada

. Build and maintain relationships with reporters, agencies, videographers, interpreters, and other outside vendors .

Posted 11/2/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a client-centric mindset with strong relationship-building skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment. Proficient in problem-solving and adapting to changes while maintaining attention to detail and organizational effectiveness.

Highest-signal resume keywords

Client-Centric MindsetStrong Attention To DetailProactive Problem SolvingOrganizational SkillsFamiliarity With Court Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Responsive ServiceSolutions-OrientedAdaptabilityEffective CommunicationAbility To Thrive Under Pressure

Tools & Technologies

Proprietary Software

Industry Keywords

Legal ServicesCourt Reporting

About the role

Key responsibilities & impact

Build and maintain relationships with reporters, agencies, videographers, interpreters, and other outside vendors
Provide support to trusted partners and outside vendors
Respond promptly to client requests received via email and/or phone queue
Resolve issues or escalate them as needed
Collaborate with departments and colleagues to ensure prompt, accurate resolution
Track assignment deadlines and ensure tasks are completed on time
Communicate potential delays promptly to stakeholders
Communicate order updates and changes accurately to partners
Handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up with clients after depositions

Requirements

What you’ll need

Client-centric mindset with ability to build strong, loyal relationships and handle sensitive client needs with care
Responsive, solutions-oriented service delivered quickly and kindly in a clear, professional manner
Ability to solve tough problems creatively and thrive under pressure
Proactive mindset and ability to anticipate needs
Ability to juggle timelines, priorities, and multiple clients
Adaptable and open to ongoing change and collaboration
Strong attention to detail and organizational skills
Comfort with technology, including proprietary software
2–4 years of professional experience
Familiarity with court reporting or legal services is a plus
Must be authorized to work in the U.S.

Benefits

Comp & perks

Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance
Company-paid life insurance
Short-term and long-term disability insurance
Earned wage access: get a portion of the wages you earned prior to payday
Matched 401(k)
Hybrid or remote work structure for most roles, based on business needs
Paid time off
Paid Parental Leave
Tuition reimbursement
Employee equity and referral programs
Extensive mental health and wellness benefits
Veritext Cares community support initiatives
Learning and development opportunities including ongoing training, mentorship, and access to resources
Engaging, collaborative, inclusive culture
Veritext Summer Camp and Wellness Week