Veritext Canada

Client Services Representative

• Build and maintain relationships with reporters, agencies, videographers, interpreters, and other outside vendors
• Provide support to trusted partners and outside vendors
• Respond promptly to client requests received via email and/or phone queue
• Resolve issues or escalate them as needed
• Collaborate with departments and colleagues to ensure prompt, accurate resolution
• Track assignment deadlines and ensure tasks are completed on time
• Communicate potential delays promptly to stakeholders
• Communicate order updates and changes accurately to partners
• Handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up with clients after depositions

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Client Services Specialist