Customer Experience Professional

Veritiv Corporation

. Serve as the primary responder for customer inquiries and grievances .

Posted 10/12/2026full-timeUnited StatesMid-LevelSenior💰 $61,900 - $80,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple projects while maintaining professionalism and sound judgment. Proficient in Salesforce and Microsoft Office Suite, with a focus on effective communication and relationship-building across teams.

Highest-signal resume keywords

Customer Service SkillsSalesforce.com ProficiencyProject ManagementEffective CommunicationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Entry ProtocolsBasic Office SystemsAdvanced Computer SkillsTechnical SkillsBilling and Payments Management

Soft Skills

Verbal CommunicationWritten CommunicationDiplomacy SkillsAdaptabilityJudgment

Tools & Technologies

SalesforceMicrosoft Office Suite

Industry Keywords

Customer RetentionGrievance ResolutionCross-Functional CollaborationTraining and DevelopmentOperational Systems

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary responder for customer inquiries and grievances
Address and rectify issues related to pricing, billing, credits, payments, and shipping
Navigate company systems and processes to independently resolve concerns
Offer proactive and efficient service to all customers
Enhance customer retention by anticipating and meeting evolving customer needs
Maintain strict adherence to order entry protocols
Build and nurture relationships across Sales, Supply Chain, Operations, Finance, and other teams
Keep customer account details current within Salesforce
Contribute to training and development of new hires through job shadowing
Perform other related duties and responsibilities as required or assigned

Requirements

What you’ll need

3-5 years of related job experience
Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
Basic experience of simple office/operational systems
Excellent verbal, written, people, and diplomacy skills
Proficient with Microsoft Office Suite
Strong customer service skills
Ability to strategically plan, organize, and prioritize tasks with minimal oversight
Ability to craft and deliver effective multi-modal communications tailored to diverse audiences
Advanced computer and technical skills
Sound judgment and ability to make informed decisions independently
Ability to handle customer issues with professionalism and decisiveness
Bachelor's Degree preferred
Experience with Salesforce.com or other CRM is preferred
Prior industry experience is advantageous

Benefits

Comp & perks

Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
Extensive training opportunities
Professional development programs
Career pathing
Mentorship opportunities
Healthcare benefits including medical, dental, vision, and health savings account
Life, AD&D, and disability insurance
401k
Paid time off
Tuition reimbursement
Employee assistance program
Other fringe benefits