Customer Solutions Professional

Veritiv Corporation

. Communicate with allocated customers to develop new relationships and foster existing ones .

Posted 11/11/2026full-timeUnited StatesJunior💰 $53,100 - $72,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage inquiries and resolve issues effectively. Proficient in communication and relationship-building, with a focus on collaboration across sales, operations, and finance to meet customer needs.

Highest-signal resume keywords

Customer Service ExperienceDecision-Making SkillsProficient Computer SkillsOrder ProcessingCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInvoicing ManagementCustomer Inquiry ResolutionProduct Availability ChecksTechnical Skills

Soft Skills

Relationship BuildingCritical ThinkingOrganizational SkillsProblem-SolvingIndependent Judgment

Certifications & Qualifications

High School DiplomaGEDBachelor's Degree Preferred

Industry Keywords

Customer CommunicationSales CollaborationService QualityBusiness RetentionMulti-Mode Communication

About the role

Key responsibilities & impact

Communicate with allocated customers to develop new relationships and foster existing ones
Provide proactive, quality service while identifying opportunities to secure new business or support retention
Act as the first point of contact for resolving customer queries and complaints
Share expertise with team members on customer communication, issue resolution, and critical thinking
Develop relationships with the sales team by being proactive and offering creative solutions
Participate in training on system enhancements, applications, products, and new processes
Complete timely order processing, confirmations, order tracking/status updates, product availability checks, and customer inquiries
Work effectively with sales, operations, finance, and other functional areas to satisfy customer needs
Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex customer inquiries
Perform other duties as assigned

Requirements

What you’ll need

Able to plan, organize, and prioritize with minimal supervision
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Proficient computer and technical skills
Decision-making skills and independent judgment
Ability to manage customer challenges in a professional and decisive manner
Customer service experience preferred
1-3 years of related job experience
High School Diploma/GED
Bachelor's Degree Preferred

Benefits

Comp & perks

Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
Extensive training opportunities
Professional development programs
Career pathing
Mentorship opportunities
Healthcare benefits including medical, dental, vision, and health savings account
Life, AD&D, and disability insurance
401k
Paid time off
Tuition reimbursement
Employee assistance program
Other fringe benefits