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Veritiv Corporation

Customer Solutions Professional

Veritiv Corporation

. Communicate with allocated customers to develop new relationships and foster existing ones .

Posted 11/11/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, with a focus on proactive service and effective communication. Capable of resolving complex customer inquiries while collaborating with cross-functional teams to meet customer needs.

Highest-signal resume keywords
Customer Relationship ManagementProactive Service DeliveryIssue ResolutionCommunication SkillsDecision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingProduct Availability ChecksInvoicing ManagementTechnical SkillsCustomer Inquiry Management
Soft Skills
PlanningOrganizingPrioritizingCritical ThinkingProfessionalism
Certifications & Qualifications
High School DiplomaGEDBachelor's Degree Preferred
Industry Keywords
Customer ServiceSales SupportOperational CollaborationBusiness DevelopmentCustomer Retention

About the role

Key responsibilities & impact
  • Communicate with allocated customers to develop new relationships and foster existing ones
  • Provide proactive, quality service while identifying opportunities to secure new business or support retention
  • Act as the first point of contact for resolving customer queries and complaints
  • Share expertise with team members on customer communication, issue resolution, and critical thinking
  • Develop relationships with the sales team by being proactive and offering creative solutions
  • Participate in training on system enhancements, applications, products, and new processes
  • Complete timely order processing, confirmations, order tracking/status updates, product availability checks, and customer inquiries
  • Work effectively with sales, operations, finance, and other functional areas to satisfy customer needs
  • Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex customer inquiries
  • Perform other duties as assigned

Requirements

What you’ll need
  • Able to plan, organize, and prioritize with minimal supervision
  • Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Proficient computer and technical skills
  • Decision-making skills and independent judgment
  • Ability to manage customer challenges in a professional and decisive manner
  • 1-3 years of related job experience
  • High School Diploma/GED
  • Customer service experience preferred
  • Bachelor's Degree Preferred

Benefits

Comp & perks
  • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
  • Extensive training opportunities
  • Professional development programs
  • Career pathing
  • Mentorship opportunities
  • Healthcare benefits including medical, dental, vision, and health savings account
  • Life, AD&D, and disability insurance
  • 401k
  • Paid time off
  • Tuition reimbursement
  • Employee assistance program
  • Other fringe benefits