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Verizon

Associate Director, Business Systems Analysis

Verizon

. Lead and develop a team of principal engineers creating requirements and business cases for new product builds and enhancements .

Posted 10/5/2026full-timeUnited StatesSenior💰 $126,000 - $242,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex programs and projects, with a strong focus on stakeholder engagement and cross-functional collaboration. Proficient in leveraging emerging technologies and AI to enhance customer experience and optimize product offerings.

Highest-signal resume keywords
Program ManagementStakeholder EngagementAgile MethodologiesAPI Integration ManagementEmerging Technologies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Requirements GatheringUser Experience DesignData AnalysisBusiness Case DevelopmentProject ManagementCRM ManagementMachine LearningRobotic Process AutomationGraphic User Interface DevelopmentVendor Management
Soft Skills
Relationship BuildingInfluencing StakeholdersCollaborative Problem SolvingStrategic ThinkingCommunication
Tools & Technologies
Google WorkspaceJiraConfluenceAsanaSlack
Industry Keywords
Consumer Customer-Facing ChannelsRetailDigitalCustomer ServiceInside SalesValue Segment

About the role

Key responsibilities & impact
  • Lead and develop a team of principal engineers creating requirements and business cases for new product builds and enhancements
  • Serve as the directly responsible individual for systems vendor management and integration planning
  • Manage a multi-year roadmap for technology solutions and product enhancements
  • Develop internal and external communications for enhancements and updates with Sales Operations teams
  • Balance stakeholder needs against short-, medium-, and long-term strategic business objectives
  • Own detailed architectural and user-experience requirements, including Jira user stories, requirements gathering and vetting, stakeholder reviews, story grooming, and testing
  • Collaborate with technical and non-technical cross-functional teams using Agile principles
  • Ensure Value Indirect systems support and exceed business KPI targets
  • Leverage AI and emerging technologies to develop in-store hardware and software solutions
  • Lead development and management of CRM, product catalog, and point-of-activation platforms
  • Identify opportunities to streamline and reimagine products to optimize customer and partner experience
  • Maintain productive relationships with external partners and vendors
  • Build working teams, identify requirements, and ensure efficient execution

Requirements

What you’ll need
  • Bachelor’s degree or four years of comparable work experience
  • Eight or more years of relevant work experience
  • Experience managing complex programs and projects with technical and system requirements
  • Experience working in and supporting Consumer customer-facing channels such as Indirect, Retail, Digital, Customer Service, and/or Inside Sales
  • Proven ability to build strong relationships, navigate cross-functional dynamics, and influence key stakeholders and senior leadership using data and strategic expertise
  • Proficient with Google Workspace, Jira, Confluence, Asana, and Slack
  • Experience managing Agent, National Retail, and vendor partners, as well as experience in the Value segment
  • Strong business acumen and broad understanding of business operations
  • Ability to facilitate collaborative resolution of differences with a “win-win” approach
  • Experience managing API integrations
  • Keen understanding of emerging technologies affecting store operations and customer experience
  • Working knowledge of Artificial Intelligence, Systems of Insight, Graphic User Interface Development and Deployment, Machine Learning, and Robotic Processing

Benefits

Comp & perks
  • Medical, dental, and vision benefits
  • Short- and long-term disability insurance
  • Basic and supplemental life insurance
  • AD&D insurance
  • Identity theft protection
  • Pet insurance
  • Group home and auto insurance
  • Matched 401(k) savings plan
  • Up to 8 company-paid holidays per year
  • Up to 6 personal days per year
  • Paid parental leave
  • Adoption assistance
  • Tuition assistance
  • Other incentives
  • Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
  • Up to 15 days of vacation per year for newly hired employees, increasing with additional service