Verizon

Operations

• Support the VP, Field Operations and Execution for Verizon Consumer Group
• Support the Sales & Service Field Operations leadership team through planning, project management, and resource coordination
• Drive critical initiatives and provide support for sales, service, and operations teams
• Identify and implement continuous improvement strategies to improve organizational efficiency, reduce costs, and enhance sales results and customer experience
• Create executive presentations and organizational narratives
• Manage projects involving executive readouts and leadership-team initiatives
• Facilitate Operations Reviews, staff meetings, and other key executive meetings
• Lead ad hoc projects requiring coordination across the senior executive team
• Provide strategic recommendations to senior leaders
• Collect and analyze data to improve meeting relevance and effectiveness
• Identify opportunities from feedback and develop plans to improve executive meetings
• Streamline processes and improve templates and formats for concise communication
• Manage operations matters including budgets, contracts/vendors, AI tools, resources, culture, and communications

Senior Operations Support Manager

Threat Intelligence Specialist

• Lead and execute complex, high-priority threat-hunting missions using threat intelligence, multi-source telemetry, and adversary behavior analysis
• Architect and execute sophisticated threat-hunting strategies
• Identify anomalous behavior, insider risks, advanced persistent threats, and unknown threats
• Analyze adversary Tactics, Techniques, and Procedures using the MITRE ATT&CK framework
• Translate findings into proactive defense strategies and novel detection logic
• Provide technical direction and investigative leadership during major cybersecurity incidents and high-risk investigations
• Mentor and direct senior threat hunters and junior staff
• Synthesize investigative findings and threat telemetry into strategic summaries and operational metrics for executive leadership and stakeholders
• Mature hunting methodologies, detection capabilities, and automated workflows across SIEM, EDR, and data lake platforms
• Partner with Threat Intelligence, Incident Response, SOC, and Security Engineering teams on detection, response, and remediation
• Develop custom detection rules using YARA, SIGMA, KQL, and AQL
• Develop network- and host-based Indicators of Compromise and Indicators of Attack
• Maintain operational readiness for urgent security events or critical incidents off-hours as needed
• Brief executive leadership on threat landscapes and high-priority investigations

Distinguished Threat Hunter

• Prepare business license filings for local license authorities and regulatory agencies through an outsourcer
• Process payments according to CPS-103 controls and manage filing-related liabilities and expenses
• Work with Accounts Payable, Treasury, and in-house payment systems
• Update business license filings based on new products and offers
• Participate in new product launches, billing IT developments, and legal entity restructuring by communicating regulatory compliance impacts and requirements
• Review account reconciliations and accrual journal entries
• Analyze surcharge recovery and expense gaps
• Prepare analyses for mergers and acquisitions, including due diligence and purchase price adjustments
• Prepare budgets, metrics, cash forecasts, and monthly reports
• Adhere to SOX controls and assist with audits and billing inquiries
• Resolve regulatory notices accurately and promptly
• Research legislative changes with Regulatory and Tax Legal teams
• Implement compliance best practices
• Identify process improvements and streamline procedures

Senior Tax Analyst – Regulatory Tax Compliance

Platform Engineer

• Evaluate, fine-tune, optimize, and deploy open-source models, LLMs, and foundational models
• Build agentic workflows and multi-agent architectures to automate developer and SDLC tasks
• Design, build, and deploy Model Context Protocol servers and tools
• Connect external APIs, internal enterprise tools, and data sources with AI coding agents
• Apply prompt design, context engineering, dynamic context injection, and hallucination mitigation strategies
• Evaluate, test, and integrate AI developer tools and IDE extensions into developer workflows
• Conduct rapid research and experimentation on emerging GenAI tools, preview features, and frameworks
• Design, build, and deploy AI solutions, agentic workflows, and MCP servers to improve developer productivity across Verizon

AI Platform Engineer

Project Manager

• Define program goals and establish operational frameworks
• Drive large-scale initiatives from initial concept through execution
• Collaborate with engineering, operations, finance, and legal stakeholders
• Optimize resource allocation and align project execution with strategic priorities
• Manage the technical project management lifecycle end-to-end
• Lead architectural discussions, identify technical dependencies, mitigate risks, and ensure technical deliverables meet quality, performance, and security standards
• Lead a technical team, review work, and resolve operational blockers
• Direct initiatives from discovery and business case design through architecture, implementation, testing, and continuous evaluation
• Expand technical frameworks and scale operations through executive reporting
• Oversee technical project management for complex payment integrations and core infrastructure across platforms
• Build continuous improvement frameworks and feedback loops
• Present initiatives, updates, and outcomes to senior leadership and stakeholders

Technical Project Management Associate Director

Strategy

• Lead five-year planning, quarterly OL, monthly, and daily forecasting across brands
• Maintain alignment between forecasting and long-term business goals and KPI attainment
• Develop, maintain, and optimize AI/ML models, simulation frameworks, and data marts
• Improve forecasting accuracy and identify performance drivers
• Create executive-level reporting and compelling narratives explaining customer churn, KPI performance, and revenue trends
• Conduct multi-channel attribution, cohort analysis, A/B testing, and data mining
• Segment subscribers and identify growth and retention opportunities
• Partner with Finance and Marketing to evaluate strategic proposals and model what-if scenarios
• Link retention efforts to forward business volume and revenue results
• Provide actionable insights and recommendations to product, marketing, and cross-functional partners
• Drive strategic decision-making and operational improvements

Senior Business Strategy Manager

Sales

• Lead execution of high-impact programs to retire legacy products and services for Global Enterprise, Public Sector, and Frontier customers while modernizing the network
• Lead customer migration programs and partner with Sales, Service Delivery, Product, Legal, GTS, and Network stakeholders
• Design seamless roadmaps and processes to support customer migration efforts
• Provide strategic oversight for data consolidation and inventory integrity
• Guide cross-functional teams through technical transitions and network modernization
• Translate high-level strategy into actionable plans aligning people, processes, and systems
• Drive teams toward milestones supporting revenue retention and cost-saving objectives
• Lead concurrent workstreams across Global Enterprise, Public Sector, and Frontier groups
• Establish status reporting and KPIs to provide leadership with data-driven program insights
• Identify resource constraints and bottlenecks, escalating critical decisions to senior leadership
• Implement dependency and issue management throughout the migration lifecycle

Associate Director – Sales Operation & Enablement

Engineer

• Develop resolutions to complex problems using creativity and in-depth analysis
• Mentor team members on networking, application design, engineering, and automation
• Act as the final escalation point for production service issues with application, operational, and triage teams
• Lead performance meetings with the agency, planning and maintenance engineering
• Create detailed project plans
• Provide status updates on calls with teams across multiple organizations
• Complete projects independently within tight timelines without impacting critical services
• Build working relationships and partner with departments and vendors to develop engineering and operations best practices
• Provide day-to-day sustaining engineering support for the customer enterprise network
• Design and implement LAN, WAN, intranet, extranet, SDN, NFV, and other data communications networks
• Perform network modeling, analysis, and planning
• Design network and computer security measures
• Research and recommend network and data communications hardware and software
• Support installation of new services and features, changes to existing services, approved upgrades, and scheduled maintenance under change management procedures
• Support VoIP, SIP-based services, and PSTN voice integration
• Validate network and application operations after network changes
• Execute design-impacting network changes, including configuration review and approval
• Execute fallback and contingency plans for network restoration and support disaster recovery drills
• Monitor success indicators for design-impacting changes
• Update network design documentation after implementation
• Work at the enterprise level and with cross-functional teams to develop strategic and enterprise plans

Federal Principal Lifecycle Engineer

Sales Engineer

• Partner with the sales team to understand customer needs and craft packages of data, voice, security, IT, mobility, and professional managed services
• Focus on the technical aspects of solutions for new business customers
• Deliver effective technical solutions and customer service
• Engage proactively within the territory to drive advanced solution sales
• Understand customer business challenges
• Develop solutions and design architectures to address customer needs
• Establish business cases and help customers select solutions
• Draft agreements covering pricing, service commitments, and technical specifications
• Create and manage technical program plans to deliver on commitments
• Grow new business and existing accounts
• Support a sales territory covering the Detroit, Indianapolis, St. Louis, and Louisville areas
• Work primarily from customer or field locations, with occasional visits to Verizon locations for in-person training and meetings

Principal Manager – Sales Engineer

Manager

• Support Verizon Business Product Organization’s Product Commercialization Process (PCPr)
• Coordinate work across stakeholders and partners throughout product commercialization
• Lead and support Product Commercialization Processes alongside Product Owners through each stage
• Ensure projects move efficiently and follow applicable standards, requirements, and guidelines
• Create solutions through projects and business dynamics to support product readiness
• Manage a portfolio of projects aligned with Product Organization priorities for assigned Product Tower portfolios
• Serve as subject matter expert on the Product Commercialization Process, workflow, systems, and tools
• Research potential solutions, collaborate with others, and iterate on alternatives
• Reinforce processes, Verizon Corporate Policy Statements, SOX audit requirements, and Verizon Credo
• Establish partnerships across Product, Partner, and stakeholder organizations
• Create and manage assigned portfolio projects within the Product Commercialization Process
• Identify process, workflow, orchestration, AI, and automation improvements
• Identify scope and requirement duplication or dependencies and improve time to market
• Define and evolve program/project development increment priorities with technology and business leaders
• Coordinate scope, use cases, technical requirements, product design, and functional testing
• Ensure alignment with approved scope, project sizing, budgets, and timelines
• Ensure data integrity, data management, reporting, and project date tracking
• Monitor monthly capital spend across technology organizations to minimize overspend
• Provide direction, pragmatic problem solving, encouragement, and constructive criticism
• Determine root causes, quantify impact, and pursue impactful solutions
• Drive efficiency, productivity, and experience improvements through the Product Commercialization Process
• Maintain understanding of product roadmaps, deliverables, and project priorities to guide portfolio throughput and velocity

Product Portfolio Manager

• Partner strategically with the VP of Operations, B2B West within Verizon Business Group
• Provide essential support to senior leadership and collaborate with cross-functional teams
• Align organizational initiatives, actions, and resources with business objectives
• Track progress, identify challenges, and develop innovative solutions
• Provide executive-level communications support
• Develop executive presentations for internal and external meetings, Group Reviews, staff meetings, All Hands, and speaking engagements
• Manage agendas, communications, and meeting materials for leadership and VP staff meetings, site visits, webcasts, roundtables, and town halls
• Create and manage team communications that drive engagement and connect employees to business results and priorities
• Advise leaders, help prioritize tasks and appointments, and act as a proactive sounding board
• Build executable strategies that drive customer and revenue growth
• Manage and track organizational headcount and staffing, including contractors
• Develop employee engagement and recognition strategies, including volunteering, Pulse Survey analysis, and action planning
• Design and develop operational excellence programs, process improvements, and talent transformation and development initiatives
• Ensure initiative integration with consumer-centric, mobile-first, and digital initiatives
• Evaluate reporting needs, gather and analyze data, and make recommendations
• Manage the budget cycle and support budget preparation and monthly and quarterly budget reviews
• Develop mitigation plans to meet budget targets
• Support and review business-case development for strategic business-transformation programs
• Support on-site meetings, partner meetings, and internal or external events
• Prepare supported teams for external participants, presentations, and engagements
• Coordinate with Executive Administrative Assistants to ensure leaders have the right information, materials, and schedules

Senior Operations Support – Manager

Account Executive

• Deliver innovative business solutions that support Verizon’s technology evolution and help businesses connect
• Hunt and prospect for new business and grow existing accounts
• Consult with customers to identify business challenges and recommend tailored solutions
• Identify, develop, and qualify leads through cold-calling, partner-selling, lead-generation campaigns, and social selling
• Gain new business and incremental revenue to meet sales targets
• Retain, manage, and grow the existing customer base
• Coordinate with support partners to educate and excite customers about Verizon business solutions
• Establish, build, and maintain relationships with key decision makers
• Present and create multi-product solution opportunities
• Demonstrate and position wireless, mobility, Cloud, Security, ISP, VoIP, and Google platform solutions
• Track and report progress using sales force automation tools
• Float between territories in Chandler, Mesa, and Queen Creek based on business needs, with territory changes every 30 to 90+ days
• Work primarily from customer or field locations, with occasional visits to a Verizon location for training and meetings

Business Sales Account Executive

Marketing

• Build and run marketing programs for business customers in Enterprise and Public Sector segments
• Analyze detailed customer behavioral data and design and implement marketing programs to accelerate account growth and reduce churn
• Identify targeting and content opportunities through business segmentation, decision maker characteristics and industry-specific needs
• Work with external agency partners and internal sales, finance, operations, WCC and marketing teams to build and execute programs
• Determine program effectiveness and ROI and recommend improvements
• Develop growth and retention strategies around key stages in the customer lifecycle
• Build and drive data-driven base marketing campaigns and omnichannel campaigns across email, digital and outbound calling
• Develop briefs and influence creative development of core touchpoints
• Collaborate with business analytics and database marketing teams to recommend product propensity and revenue growth model opportunities
• Analyze customer behavior, segment trends and historical data to develop targeting and testing strategies
• Understand competitive landscape, purchasing behavior and drivers of growth and churn, translating insights into actionable tactics
• Drive growth and retention strategies focused on increasing revenue and protecting the customer base

Senior Marketing Manager

• Execute the base churn program strategy for small and medium businesses, global enterprises, and public sector customers
• Serve as technical advisor to CRM initiatives
• Execute VBG retention strategies into live, functional customer treatments
• Lead end-to-end save journey work and orchestration of Defend programs across rep-facing and customer-facing systems
• Configure offers and save actions within VBG digital and rep-facing systems
• Manage multiple projects and coordinate campaign launches across CRM, Digital, Sales, Telesales, and Care
• Ensure save actions remain visible and consistent across digital portals and live representative interactions
• Monitor live performance, identify system breaks or offer misfires, and lead immediate triage
• Build, maintain, and drive customer journey work for churn/defend programs
• Manage relationships across Marketing, Customer Experience, Care, Martech, Digital, and AI teams
• Optimize processes and flows across cross-functional teams
• Report directly to the Associate Director, Defend Orchestration

Business Intelligence Analyst

• Lead the VCG Data Modernization and Intelligence team
• Drive end-to-end business transformation, automated data intake, and enterprise BI migration
• Design and manage intake pipelines to centralize, prioritize, and govern analytical project requests and data streams
• Direct large-scale BI modernization by migrating legacy reporting to cloud-native platforms and sunsetting redundant dashboard ecosystems
• Build, deploy, and leverage AI agents and automated workflows to track migration statuses in Jira, convert script logic, and deliver executive updates
• Standardize enterprise metrics into consolidated “gold source” data layers and single-source-of-truth semantic models
• Coach business partners on self-service models, including building Looks from Explorers
• Partner with cross-functional leaders to manage intake capacity, evaluate technical dependencies, and sequence modernization roadmaps
• Transform multi-source raw feeds into scalable, production-ready cloud architectures across GCP and EDW platforms
• Audit legacy report inventories and execute migration, consolidation, or archiving strategies
• Drive change management through hands-on training, technical documentation, and self-service BI governance
• Establish executive reporting cadences covering weekly migration velocity, program milestones, and risk mitigation strategies

Senior Operations Support Manager

Distinguished Threat Hunter

Senior Tax Analyst – Regulatory Tax Compliance

AI Platform Engineer

Technical Project Management Associate Director

Senior Business Strategy Manager

Associate Director – Sales Operation & Enablement

Federal Principal Lifecycle Engineer

Principal Manager – Sales Engineer

Product Portfolio Manager

Senior Operations Support – Manager

Business Sales Account Executive

Senior Marketing Manager

Senior Marketing Manager

Associate Director – Business Intelligence