Associate Director – Learning and Development

Verizon

. Drive innovative learning execution, operational excellence, and delivery transformations across the enterprise .

Posted 10/28/2026full-timeUnited StatesSenior💰 $106,500 - $204,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading high-performing learning delivery teams and implementing innovative training strategies across diverse modalities. Proficient in scaling learning technologies, optimizing operational throughput, and applying change management methodologies to enhance organizational effectiveness.

Highest-signal resume keywords

Learning Delivery LeadershipInnovative Learning Technology ScalingChange Management MethodologiesStrategic Communication SkillsCross-Functional Delivery Models

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Learning & Development ExperienceProcess Design PrinciplesFacilitation ModalitiesAI-Assisted Learning IntegrationTrainer Network ManagementOperational Throughput OptimizationClassroom AuditsTrainer CertificationsAdaptive Learning PlatformsAutomated Delivery Workflows

Soft Skills

LeadershipCoachingMentorshipInfluencing StakeholdersData-Driven Storytelling

Tools & Technologies

Agentic AI ToolsSynthetic Role-Play SimulationsAdaptive Learning EnginesUniversal Trainer ModelsMulti-Modal Learning Experiences

Industry Keywords

Operational ExcellenceDelivery TransformationsSuper TeamingBPO Partner NetworksLean Six Sigma

About the role

Key responsibilities & impact

Drive innovative learning execution, operational excellence, and delivery transformations across the enterprise
Lead a high-performing team of delivery leaders, trainers, and specialists
Implement cross-functional Universal Trainer models
Scale delivery capabilities and optimize trainer utilization
Integrate AI-assisted, multi-modal learning experiences across diverse channels
Ensure seamless onboarding, rapid upskilling, and maximum operational throughput for frontline and global teams
Architect and execute Universal Trainer strategies across Consumer, Business, GNT, and specialized channels
Provide leadership, coaching, and mentorship to delivery leaders and trainers
Manage daily training operations, resource allocation, and workforce scheduling across internal and external partner ecosystems
Champion agentic AI platforms, synthetic role-play simulations, and adaptive learning engines with human-in-the-loop validation
Oversee evaluation frameworks, classroom audits, and Train-the-Trainer certifications
Partner with senior business leaders to align training strategies with operational objectives
Participate in Super Teaming with design and operations functions
Direct delivery governance, trainer certifications, and quality standards across external vendor/BPO partner networks

Requirements

What you’ll need

Bachelor's degree or four or more years of work experience
Eight or more years of relevant experience, demonstrated through work and/or military experience or specialized training
Experience managing and/or leading learning delivery teams
Experience with varied facilitation modalities
Current HR and/or Learning & Development experience
Willingness to travel up to approximately 25% of the time
Leadership experience managing large-scale learning delivery teams, trainer networks, and multi-channel operations
Experience in consultative engagement or Learning leadership
Experience scaling innovative learning technology, including agentic AI tools, adaptive platforms, and automated delivery workflows
Experience applying process design principles, such as Lean Six Sigma
Expertise in cross-functional delivery models and modern facilitation modalities, including virtual, hybrid, and ILT
Expertise in change management methodologies
Exceptional strategic communication skills with a track record of influencing stakeholders through data-driven storytelling

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Premium pay opportunities, including overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Incentive-based compensation with potential to earn more