Associate Director, Network Operations

Verizon

. Provide overall operational leadership for the physical execution, build-out, and maintenance of telecommunications infrastructure across New England .

Posted 10/7/2026full-timeSpringfield • Massachusetts • United StatesSenior💰 $125,500 - $219,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational leadership in telecommunications infrastructure, with expertise in outside plant construction, installation, and maintenance. Proven ability to manage large teams, enforce safety standards, and drive performance accountability across field operations.

Highest-signal resume keywords

Operational LeadershipOutside Plant ConstructionTeam ManagementLabor RelationsBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telecommunications InfrastructureConstruction Project ManagementPerformance Management CoachingInstallation and Repair ProcessSafety Standards EnforcementProductivity MeasurementQuality ControlEmergency Response ManagementCapital Budget ManagementField Operations Management

Soft Skills

CoachingMentoringEmployee EngagementPerformance AccountabilityOperational Agility

Tools & Technologies

Mobile Workforce TechnologiesField Management SoftwareExecutive Reporting Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Unionized AssociatesCollective Bargaining AgreementsFiber ConstructionCopper ConstructionService DeliveryNetwork InstallationGrievance ResolutionSafety Culture

About the role

Key responsibilities & impact

Provide overall operational leadership for the physical execution, build-out, and maintenance of telecommunications infrastructure across New England
Lead approximately 150+ field supervisors, technicians, and construction crews directly and indirectly
Oversee outside plant aerial, underground, and buried construction, service delivery, installation, and repair across Core, Fios, and Fixed Wireless networks
Report to the Senior Director of Field Engineering & Construction
Drive operational excellence and enforce safety and quality standards
Maintain labor relations with union leadership and manage grievance resolution processes
Oversee large-scale fiber/copper construction projects, plant maintenance, and network installation and repair
Balance workforce resources to achieve productivity, service delivery, quality control, and safety metrics
Manage operational expenses and capital construction budgets
Monitor costs, material usage, contractor/internal staffing ratios, and operational efficiencies
Champion a zero-incident safety culture and prevent plant defects
Direct out-of-hours emergency responses for major outages, storm restoration, cable damage, and telephone plant damage
Coach, mentor, and develop frontline managers and supervisors
Drive employee engagement, performance accountability, and operational agility across field operations

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Eight or more years of relevant experience, demonstrated through work and/or military experience or specialized training
Experience in outside plant construction, installation, and maintenance
Valid driver's license
Willingness to travel across the assigned territory
Willingness to work a flexible schedule, including evenings, weekends, on-call rotation, and emergency outage response
Five or more years of experience in outside plant construction, installation, and maintenance preferred as an “even better” qualification
Demonstrated ability to manage a large team with multiple priorities
Experience with structured performance management coaching
Working knowledge of the end-to-end installation and repair process
Experience leveraging mobile workforce technologies, field management software, and executive reporting tools
Experience developing presentations and presenting to senior leaders
Proven track record of performance in productivity, quality, and safety measurements in a field operations environment
Experience managing a capital and expense budget
Strong track record of managing unionized associates and navigating labor relations/collective bargaining agreements

Benefits

Comp & perks

Medical, dental, vision, short- and long-term disability insurance
Basic life insurance, supplemental life insurance, and AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Incentive-based compensation with potential to earn more