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Verizon

Associate Director – Performance Assurance

Verizon

. Partner with Fiber Engineering and Operations Field operations teams to drive operational efficiency and cost savings through process improvement and automation .

Posted 10/22/2026full-timeUnited StatesLead💰 $103,000 - $198,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, financial forecasting, and process improvement, with a strong focus on leveraging AI initiatives and Lean Six Sigma methodologies to drive operational efficiency. Proven ability to lead cross-functional teams and present strategic recommendations to senior leadership.

Highest-signal resume keywords
Project Management ExperienceLean Six Sigma ExperienceFinancial ForecastingAI Project DevelopmentG-Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementFinancial AnalysisProcess ImprovementData ManagementLean Six SigmaAI DevelopmentBudget ManagementTechnical Solution DesignPerformance AssuranceBusiness Transformation
Soft Skills
LeadershipCommunicationOrganizational SkillsNegotiationTeam Growth
Tools & Technologies
G-SuiteVLSS ToolsAgile Development
Certifications & Qualifications
Lean Six Sigma CertificationProject Management Credentials
Industry Keywords
Field OperationsBusiness StrategyTransformation OfficeStakeholder ManagementExecutive Presentations

About the role

Key responsibilities & impact
  • Partner with Fiber Engineering and Operations Field operations teams to drive operational efficiency and cost savings through process improvement and automation
  • Lead workforce focused on field operations performance assurance, new technology integration and launch, Transformation Office projects, and PMO oversight
  • Align strategy with senior leadership and cross-functional organizations and ensure execution across multiple large-scale projects
  • Identify business gaps, map processes, and design technical solutions
  • Build program roadmaps, including AI initiatives, and size, scope, and deliver business benefits
  • Transform data into insights and recommendations to improve customer and employee experiences
  • Manage budgets and perform accurate financial forecasting
  • Deliver and account for cost savings through business transformation
  • Track project progress against savings targets and business value
  • Establish PMO governance aligned with business strategy
  • Translate technical milestones and sprint data into business-focused reports and presentations for senior management
  • Lead cross-functional stakeholder teams implementing strategic enterprise-wide programs
  • Evaluate complex business cases and models using VLSS tools and methodologies
  • Provide fact-based recommendations to senior management in complex and ambiguous environments
  • Collaborate with cross-functional leadership to prioritize initiatives and develop strategic roadmaps
  • Present recommendations and updates to executive leadership in person and virtually
  • Drive continuous improvement using current industry knowledge and technical project/program delivery methods
  • Partner with Finance and Accounting on capital and expense targets
  • Align funding and target deliverables with senior leadership
  • Oversee partnerships with external business consultants
  • Partner with Sourcing to align contract scope with business strategy

Requirements

What you’ll need
  • Bachelor’s degree or four or more years of work experience
  • Eight or more years of relevant experience, demonstrated through work and/or military experience or specialized training
  • Four or more years of experience in Accounting, Finance, or Economics
  • Six or more years of project management experience
  • Lean Six Sigma experience
  • Three or more years of G-Suite proficiency
  • Three or more years of experience creating and presenting executive-level presentations
  • Experience managing people and fostering team growth
  • Experience managing strategic partnerships
  • Willingness to travel
  • Master’s degree preferred
  • Project management credentials preferred
  • Experience with AI and AI project development preferred
  • Lean Six Sigma certification preferred
  • Four or more years of Field Operations leadership experience preferred
  • Data management, architecture, analysis, and agile development experience preferred
  • Experience in communications or communications strategy preferred
  • Experience working creatively and analytically in a problem-solving environment preferred
  • Strong leadership skills and ability to balance multiple projects in a fast-paced environment preferred
  • Experience managing a team preferred
  • Exceptional organizational and communication skills preferred
  • Excellent interpersonal and negotiation skills preferred

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • Short- and long-term disability insurance
  • Basic and supplemental life insurance
  • AD&D insurance
  • Identity theft protection
  • Pet insurance
  • Group home and auto insurance
  • Matched 401(k) savings plan
  • Up to 8 company-paid holidays per year
  • Up to 6 personal days per year
  • Paid parental leave
  • Adoption assistance
  • Tuition assistance
  • Incentives and potential premium pay such as overtime, shift differential, holiday pay, and allowances
  • Up to 15 days of vacation per year for newly hired employees, increasing with additional service
  • Hybrid work arrangement
  • Opportunity for incentive-based compensation