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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Sales Engineers and delivering advanced telecommunications solutions that align with customer business challenges. Proven ability to lead teams, engage stakeholders, and drive sales success through effective technical support and strategic communication.
Highest-signal resume keywords
Team LeadershipTelecommunications Solutions ManagementCustomer-Facing LeadershipTechnical Expertise in IT and TelecomFinancial Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Process ManagementSolution DesignCustomer PresentationsProposal WritingProject DeliveryArchitecture DevelopmentNetwork/System DesignTechnical SupportPerformance ManagementMarket Analysis
Soft Skills
Motivational LeadershipStakeholder EngagementCommunication SkillsRelationship BuildingProblem Solving
Tools & Technologies
TOGAFITILCisco CertificationsMicrosoft CertificationsTandbergPolycom
Certifications & Qualifications
Cisco CCDACisco CCNACisco CCNPCisco CCDPCisco CCVP
Industry Keywords
Unified CommunicationsSales EngineeringTelecommunicationsIT SolutionsCustomer Service
About the role
Key responsibilities & impact- Manage a team of Sales Engineers in the Unified Communications team
- Design and deliver advanced solutions to move the sales process forward and win business
- Provide technical expertise and engage customers and stakeholders throughout the sales cycle
- Lead, train, and motivate Sales Engineers to develop differentiated complex solutions involving network, security, strategic communications, and professional services
- Identify opportunities for more effective technical support to the sales team
- Monitor and redirect efforts and resources to maximize sales results
- Develop relationships with senior management and executive-level stakeholders
- Provide technical support and develop sales/service opportunities with client personnel
- Participate in executive briefings and customer presentations
- Conduct periodic operations reviews and regular one-on-one sessions with Sales Engineers
- Ensure Sales Engineers complete assigned training curriculum roadmaps
- Address performance concerns and implement PDPs or PIPs when necessary
- Share successes and expertise across the Sales Engineer community
- Engage peer organizations to resolve customer issues
- Provide market information, drivers, and customer feedback to partner organizations
- Ensure solutions address customer business challenges, goals, and environment
- Connect customer requirements and business outcomes to technology solutions
- Ensure proposed solution feasibility with delivery and product teams
- Collaborate with sales teams to understand requirements, promote company products, and communicate value propositions
- Write proposals and support contracting while satisfying technical, legal, and compliance needs
- Train team members in customer applications of technologies
- Lead critical initiatives, coordinate sales solution activities, and track and report success metrics
- Make recommendations regarding hiring, firing, advancement, performance, promotion, and other team-member status changes
- Assess employee performance, hold employees accountable, take corrective action, and provide ongoing direction and feedback
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Eight or more years of relevant experience, demonstrated through work and/or military experience or specialized training
- Six or more years of experience in disciplines related to selling IT and managing telecommunications solutions
- Six or more years of experience in a customer-facing leadership role with accountability for end-to-end delivery
- Five or more years of architecture experience in conceptualization, definition, and development of IT and/or telecom-based products and services
- Five or more years of experience delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals, and network/system designs
- Knowledge of TOGAF and/or ITIL standards for architecture and delivery
- Financial analysis experience, including P&L, ROI, cost analysis, and business case development
- Current and valid industry certifications are an advantage, including Cisco CCDA/CCNA, CCNP/CCDP, CCVP, Microsoft, Tandberg, and/or Polycom certifications
- Experience in sales or service is an advantage
- Experience providing successful project delivery is an advantage
Benefits
Comp & perks- Medical, dental, and vision benefits
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home & auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Other incentives
- Potential premium pay such as overtime, shift differential, holiday pay, and allowances
- Up to 15 days of vacation per year for newly hired employees, growing with additional service