FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UX Research Strategy, including qualitative and mixed-methods research, and the ability to translate consumer insights into actionable product recommendations. Proven leadership in managing research teams and collaborating with cross-functional stakeholders to drive research impact and align with commercial objectives.
Highest-signal resume keywords
UX Research StrategyQualitative And Mixed-Methods ResearchExecutive CommunicationPeople ManagementAI-Powered Product Research
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Usability TestingInterviewsDiary StudiesConcept TestingSurveysResearch Strategy DevelopmentPrioritization FrameworksResearch StorytellingData Privacy ComplianceResearch Impact Tracking
Soft Skills
Stakeholder ManagementFacilitationSynthesisCoachingInfluencing Senior Leaders
Tools & Technologies
Research PlatformsAI-Enabled Research ToolsScalable Research Ops Programs
Industry Keywords
TelecommunicationsSubscription ServicesAccount ManagementBillingPaymentsB2C Service Experiences
About the role
Key responsibilities & impact- Own UX research strategy and roadmaps across Verizon's multi-brand Value Organization portfolio
- Prioritize and oversee concurrent research programs and studies
- Conduct end-to-end UX research and deliver actionable reports
- Lead foundational, generative, evaluative, and post-launch research across web, mobile, account management, payments, billing, search, and AI-enabled experiences
- Research trust, expectations, adoption, and usability of AI-powered products and conversational experiences
- Align research strategy with commercial objectives, operational metrics, and product roadmaps
- Translate consumer insights into product recommendations, roadmap priorities, experience improvements, and executive decisions
- Present findings and research methodology to SVP-level leaders
- Advise senior leaders on customer behavior, experience strategy, research investments, and emerging opportunities
- Coach cross-functional stakeholders on interpreting and implementing UX insights
- Collaborate with Analytics, NPS, Market Research, Data Science, and A/B Testing teams to triangulate data
- Establish enterprise research standards, governance frameworks, intake tools, templates, and expert-guided practices
- Oversee research platforms, vendors, budgets, data privacy requirements, and legal/compliance processes
- Track and communicate research impact through launches, experience improvements, roadmap changes, adoption, and operational efficiency metrics
- Manage and develop a team of contracted researchers through workload planning, coaching, methodological guidance, quality oversight, and professional development
Requirements
What you’ll need- Bachelor's degree or four or more years of work experience
- Eight or more years of relevant experience, demonstrated through work and/or military experience or specialized training
- Eight or more years of experience in UX research
- 3+ years in a people management or research function leadership role
- Principal-level mastery of qualitative and mixed-methods research, including interviews, usability testing, diary studies, concept testing, and surveys
- Experience developing research strategies, prioritization frameworks, and roadmaps across multiple products, brands, or business areas
- Strong executive communication, stakeholder management, facilitation, synthesis, and research storytelling skills
- Ability to influence senior leaders in a complex organization
- Bachelor's degree in a related field, including Cultural Anthropology, HCI, Psychology, Sociology, Behavioral Science, or Design Research, is preferred
- Master's degree or PhD in a related field is preferred
- Experience researching AI-powered products, conversational experiences, personalization, search, or emerging technologies is preferred
- Experience implementing AI-enabled research tools, scalable Research Ops programs, or responsible AI governance practices is preferred
- Experience managing research vendors, technology platform budgets, procurement, and external research partnerships is preferred
- Business acumen and organizational agility in a high-velocity environment
- Familiarity with telecommunications, subscription services, account management, billing, payments, or complex B2C service experiences is preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Incentive-based compensation with potential to earn more
- Hybrid work arrangement