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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to identify and capitalize on sales opportunities. Proficient in supporting sales strategies, onboarding processes, and customer success initiatives.
Highest-signal resume keywords
Customer ServiceSales SupportProblem ResolutionAccount StrategyCustomer Success
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ProspectingSales TrackingContract ImplementationMigration SupportOnboardingUpsellingCross-SellingCustomer-Focused ProgramsFeature TransactionsRenewals
Soft Skills
Effective CommunicationMultitaskingCollaboration
Certifications & Qualifications
Bachelor’s DegreeValid Driver’s License
Industry Keywords
SLEDCustomer Success PlansQuarterly Business ReviewIn-Person Customer InteractionsSales Representatives
About the role
Key responsibilities & impact- Prospect for new customers while partnering with the sales team to close opportunities
- Support account strategy with sales
- Support customer success plans
- Support contract implementation, migration, and onboarding for new and existing customers
- Drive and train adoption of online self-service and My Business features for SLED customers
- Resolve customer problems and recommend solutions
- Identify opportunities to increase in-person customer interactions for sales representatives
- Support quarterly business review preparation, including adoption and additional value-driver reviews
- Prioritize service requests based on customer-success impact
- Submit credits for review and ensure customer communication and application
- Submit and follow up on internal department and Get Support requests
- Process feature and order transactions and support renewals
- Collaborate with sales to identify upsell, cross-sell, and migration opportunities
Requirements
What you’ll need- Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
- Valid driver’s license
- Eligibility to pass Motor Vehicle Record check
- Ability to identify customer opportunities, communicate effectively with customers, support SLED sales representatives, and provide customer service
- Experience working with customers to solve problems and create sales
- Experience prospecting, selling, sales support, and problem resolution for business accounts
- Experience hunting for new business and partnering with sales teams to close sales
- Experience growing business with existing customers
- Familiarity with crafting customer-focused product programs
- Experience resolving customer problems and recommending solutions
- Experience managing sales tracking and appointments for a sales team
- Ability to work in a fast-paced, multitasking environment
Benefits
Comp & perks- Best in class medical, dental and vision
- Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both
- Sales recognition programs with travel, gifts, and other incentives for top performers
- Five weeks of paid time off (vacation, holidays, and personal days)
- 8 weeks of paid parental leave for eligible new parents
- Up to 16 weeks of paid time off for new mothers when paired with short-term disability
- Up to $8k per year in tuition assistance
- Industry certifications through Verizon’s Get Certified program
- Discounts up to 50% off Verizon products and services
- Employee discounts
- Pet insurance
- Medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home & auto insurance
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Up to 15 days of vacation per year for newly hired employees, increasing with service
- Potential premium pay such as overtime, shift differential, holiday pay, and allowances