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Verizon

Consultant – Project & Program Manager

Verizon

. Support the Senior Director of Account Services in planning, developing, and executing churn mitigation and renewal-focused programs .

Posted 10/22/2026full-timeUnited StatesMid-LevelSenior💰 $78,000 - $150,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in churn mitigation and renewal-focused program execution, with strong analytical skills to track KPIs and report on performance metrics. Proficient in utilizing tools like Salesforce and Gainsight to enhance customer success and lifecycle management.

Highest-signal resume keywords
Churn MitigationCustomer Lifecycle ManagementData AnalysisGoogle Workspace ProficiencyB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisKPI TrackingProgram ExecutionCustomer Success PrinciplesBusiness Review Presentations
Soft Skills
Organizational SkillsProblem-SolvingCommunication Skills
Tools & Technologies
SalesforceGainsightGoogle WorkspaceGongLookerAWS QuickSightSmartsheet
Industry Keywords
B2B SaaSChurnRenewal InitiativesEmployee Engagement

Tech Stack

Tools & technologies
AWS

About the role

Key responsibilities & impact
  • Support the Senior Director of Account Services in planning, developing, and executing churn mitigation and renewal-focused programs
  • Prepare documentation, schedule meetings, and track action items to ensure program and project execution across the GES organization
  • Track and report organizational KPIs and provide updates on team performance against renewal targets
  • Collect, organize, and analyze data related to churn and renewal initiatives
  • Prepare regular reports on program progress and performance metrics, highlighting trends and insights for leadership
  • Lead investigations into reporting discrepancies and compile resolution progress
  • Identify potential project and program roadblocks or issues and assist with resolution
  • Participate in culture-building events and potentially lead employee-engagement projects or programs

Requirements

What you’ll need
  • Bachelor's degree or four or more years of work experience
  • Four or more years of relevant experience, demonstrated through work experience and/or military experience
  • Solid understanding of basic customer success principles and customer lifecycle management
  • Proficiency in Google Workspace suite, Gong, Gainsight, Salesforce, Staircase, Looker, AWS QuickSight, and Smartsheet
  • Experience delivering business review presentations to executives (preferred)
  • Experience in a B2B SaaS environment (preferred)

Benefits

Comp & perks
  • Medical, dental, and vision benefits
  • Short- and long-term disability insurance
  • Basic life insurance
  • Supplemental life insurance
  • AD&D insurance
  • Identity theft protection
  • Pet insurance
  • Group home and auto insurance
  • Matched 401(k) savings plan
  • Up to 8 company-paid holidays per year
  • Up to 6 personal days per year
  • Paid parental leave
  • Adoption assistance
  • Tuition assistance
  • Other incentives
  • Premium pay opportunities including overtime, shift differential, holiday pay, and allowances
  • Up to 15 days of vacation per year for newly hired employees, increasing with additional service