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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network transformation, troubleshooting, and optimization, with a strong focus on maintaining system availability and performance. Capable of managing network outages and service issues while supporting a 24x7 operations environment.
Highest-signal resume keywords
Network TroubleshootingNetwork OptimizationTelecommunications Equipment KnowledgeProblem TrackingVendor Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network ConfigurationFault IsolationService Issue ResolutionNetwork Performance EvaluationPC Hardware Troubleshooting
Soft Skills
DependabilityAdaptability
Tools & Technologies
Telephony SwitchingData CommunicationsNetwork Routers
Industry Keywords
Network Transformation24x7 OperationsTechnical SupportRotational ShiftsEngineering Degree
Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Provide technical expertise for network transformation, network outages, service issues, network optimization, and maintenance
- Troubleshoot, perform configuration changes, drive issues to resolution, and support a 24x7 operations environment
- Optimize, troubleshoot, and maintain network systems and applications to identify overall system availability and performance
- Evaluate network coverage, identify gaps, recommend coverage improvements, and help implement recommendations
- Perform triage, fault isolation, and remediation of network events
- Generate, drive, and update problem-tracking tickets through multiple systems
- Continuously improve business practices
- Escalate issues to appropriate internal and external engineering teams for resolution
Requirements
What you’ll need- Associate’s degree or two or more years of work experience
- Three or more years of relevant experience required, demonstrated through work experience and/or military experience
- Willingness to work rotating shifts including weekends and holidays
- A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business, or a related discipline preferred
- Knowledge of telecommunications equipment and technologies such as Telephony Switching, Data Communications, and Network Routers preferred
- Computer support experience, including troubleshooting PC hardware and configurations preferred
- Vendor management experience preferred
- Dependable and able to support the rotational needs of a technical environment
Benefits
Comp & perks- Medical, dental, and vision benefits
- Short- and long-term disability insurance
- Basic life insurance
- Supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Incentives
- Premium pay such as overtime, shift differential, holiday pay, and allowances
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service